Virtual Medical Assistant - Virtual Support Center

Job description

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Virtual Medical Assistant with the Virtual Support Center, in The Medical Center you’ll provide patient care and excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Virtually rooms patients and families to begin a telemedicine visit. Will expedite outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointment and history. Will provide technical assistance to patient and family members through the patient portal and video platform.
• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
• Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner
• Facilitates the appointment check-in and virtual rooming procedure
• Performs patient registration procedures per clinic process
• Checks on the activation status of the patient portal. Identifies and offers access to the patient or patient proxy according to organizational guidelines
• Reschedules missed appointments or adds to clinic waitlist
• Collaborates with clinic staff to ensure efficient patient flow
• Verifies required paperwork is completed by the patient to ensure accuracy of information
• Validates that the appointment is able to proceed by ensuring the presence of the patient and a legal guardian.
• Ensures appointment is taking place in a state in which the provider is licensed. Assesses that the patient and other parties are in a safe and secure setting
• Completes check out for patients and families

One of the following required:
• CCMA- Certified Clinical Medical Assistant certificate from the National Health career Association required
• CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants
• EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required
• EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services required
• EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services required
• EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required
• EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services required
• LIC PAR- License Paramedic from the Texas Department of State and Health Services required
• NCMA- National Medical Assistant Certification from the National Center for Competency Testing required
• NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals required
• RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants required
• 2 years related experience required
• 2 years Ambulatory telemedicine experience preferred
• Experience in a healthcare setting or customer service focused industry preferred
• Outpatient clinic operations experience