Ambulatory Supervisor - Outpatient Women's Services Clinic

Job description

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. This Ambulatory Supervisor role with the Outpatient Women's Services Clinic in Austin, TX will provide patient access to all clinical locations by managing the daily operations of the Ambulatory Service Representative functions at Texas Children's Hospital will provide the highest possible customer service as well as the most efficient and accurate collection of demographic and financial/coverage data at the patient level to allow for an efficient billing and collections process and serving as an expert or MD liaison for clinic unlicensed functions and patients/families. To ensure that staff is trained on all aspects of their job. To comply with any applicable State and Federal laws governing patient access.
• Ensures that all staff complete daily patient registration procedures per departmental processes in a timely manner for each day clinic is in session
• Minimizes registration errors that result in accounts being kicked to a re-work work queue
• Ensures that staff is attempting to collect co-pays, deductibles, and out of pocket amounts prior to patient leaving the clinic
• Monitors, and when necessary, completes quality audit reviews on a sample of clinic patients per each staff member
• Investigates and corrects issues with cash drawers, charge entry and other processes
• Creates, changes and coordinates provider master schedules/templates for new and existing providers in partnership with department
• Manages admission, scheduling, check-in/welcome desk, patient packets, registration, insurance authorization, payment collection processes, and clinic flow
• Ensures appropriate communication occurs between non-clinical and clinical team members, to promote efficient patient care
• Establishes, in conjunction with the manager, departmental efficiency and quality goals for the clinics
• Aligns departmental resources to meet the established efficiency and quality goals
• Tracks performance against efficiency and quality goals
• Communicates progress against established goals to staff and the manager
• Coordinates resources (staff, equipment, and space) and work assignments to meet process performance targets and departmental customer services expectations
• Provides ongoing training, coaching, and development of Ambulatory Service Representative team to meet performance targets, gather the most accurate financial and demographic information for each patient encounter, and provide the highest possible customer service
• Assists in the development of annual performance management tools for staff
• Works with manager and assistant director to identify potential areas for improvement in the clinic processes
• Accurately inputs registration information into Epic
• High school diploma or equivalent
• Associate's degree preferred
• 2 years Health Care experience required
• Supervisory experience and/or emergency center registration experience preferred