Registrar, Emergency Department

Job description

The Department of Ambulatory Care Services at SUNY Downstate Health Sciences University is seeking a full-time TH Staff Assistant 2 / Emergency Department Registrar.
General Duties
• Conducts both quick registrations and full registrations of persons who present for ED services and applies wristbands to patient wrists or ankles.
• Conducts registration of persons who present to ambulatory surgery, endoscopy procedures and L&D
• Accurately searches for patient files ensuring that duplicate medical records are not assigned.
• Conducts patient interviews to obtain accurate and complete patient demographic and insurance data as necessary.
• Explains and obtains signatures on appropriate hospital forms, including the general consent to treatment, notice of privacy, and patient agreement forms.
• Facilitates transportation for discharged ED patients
• Reviews registration forms and updates to ensure accurate and complete demographic and financial data. Maintains photo copies of patient’s insurance and identification cards.
• Answers, triage and route incoming phone calls to ED.
• Verifies coverage and checks eligibility for insurance benefits including Medicare, Medicaid, Blue Cross, and other insurances.
• Schedules follow-up Outpatient appointments in Acuity or Altera Health bridge
• Assist Patients and staff members with inquires
• Prepare the patient’s medical chart with appropriate documentation.
• Maintains knowledge of all organizational and departmental policies and procedures.
• Ensures compliance with HIPAA regulations and relevant hospital policies.

Admitting Duties
• Setting up Death Certificates in eVitals system
• Processing OCME/Funeral Home pick ups
• Processing Bed Transfer and Patient discharges
• Processing Chart Conversions from ED outpatient to Observation and Inpatient Levels of Care
• Inpatient Bed Management/ Bed Assignments

Required Qualifications
• 1 – 2 years of experience in a healthcare, medical office or hospital setting, particularly in-patient registration, scheduling, or insurance verification
• Proficiency in medical terminology
• Strong computer skills, including Microsoft Office (Access, Excel, PowerPoint, Word)
• Demonstrated ability to function effectively in a high-pressure, fast-paced environment
• High School Diploma or GED
• Experience with insurance verification (Medicare, Medicaid, HMOs)
• Experience using the EAGLE system or similar Electronic Health Records platform
• Or, a satisfactory equivalent combination of education, training, and experience

Preferred Qualifications
• Associate or Bachelor Degree
• Bilingual skills (Creole and/or Spanish; Mandarin and/or Cantonese; Arabic)