Public Health Technician - Echo Cliffs

Job description

Navajo Preference Employment Act
In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.
Overview
POSITION SUMMARY
Under the direction of the Public Health Director, Program Manager, and local supervision, the PHT will provide infectious disease/sexually transmitted infections (STIs) case management; screening for infectious disease; community health work; community connecting & resource delivery; health education & coaching related to primary, secondary, and tertiary prevention; and public health data support. The incumbent will provide evidence-based intervention, education and public health communication to community members. The PHT will support community members in reaching optimal health without discrimination. The PHT will utilize patient tracking, data collection software and EHR to provide and document services provided.
Qualifications
NECESSARY QUALIFICATIONS
Education and Experience:
High School Diploma or GED
Experience:
Must have six (6) months of customer service or contact tracing experience.
Must have six (6) months of public health experience or community outreach experience.
Certification:
Must have and maintain current Basic Life Support (BLS) certification by the American Heart Association (AHA).
Other Skills and Abilities : All employment references must address and indicate success in the following areas:
• Ability to speak, read, and write
• Positive working relationships with others and no history of
• Excellent interpersonal, communication skills, customer service skills and telephone etiquette.
• Ability to interact professionally during a time of crisis and distress and ability to show empathy to distressed
• Ability to multi-task efficiently and effectively; develop well written reports, notes, and
• Proficiency with computers and computer software.
• Reliable and dependable; reports to work as scheduled without excessive absences,
• Skilled and comfortable in conducting presentation/ public speaking
• Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC

MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
Work is mostly sedentary requiring prolonged periods of sitting, talking, and hearing. However, does require at times prolonged periods of up to three to four hours of standing and walking at a time. The incumbent must be able to frequently reach with hands and arms; and, use hands to finger, handle or feel. This position does require the ability to occasionally lift, push, and pull up to 25 pounds. Work does require the ability to hear client calls, instructions from physicians/department staff, and, overhead pages over loudspeaker. The job requires the ability to see close, distance, color, and peripheral vision. Incumbent will need to be able to repetitively move using both hands in grasping simple/light; grasping firm/heavy; and, fine dexterity.
Mental:
Incumbent must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information and be able to ascertain that it is accurate as possible. Must be able to effectively manage high-stress situations, such as urgent or emergent medical needs, while maintaining infection prevention standards. Must have ability to cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle high degree of flexibility, handle multiple priorities in stressful situation, work alone, demonstrate high degree of patience, adapt to shift work, and work in areas that are close and crowded.
Environmental :
Work may occur outdoors in various types of weather conditions, frequently while wearing personal protective equipment. Noise level of work area is typically moderate.
Responsibilities
ESSENTIAL FUNCTIONS:
• Complete recommended infectious disease training during orientation and when assigned (e.i. CDC DIS Fundamentals, National STD Curriculum, etc.)
• Conduct interviews of individuals with infectious disease, i.e. STIs, to identify every possible contact (or partner). Communication may be face-to-face, by phone, by text, or by email, but must comply with TCRHCC HIPAA policy.
• Work with a team of case managers, clinical staff, and others to complete case investigations, notifications, and follow-up calls.
• Assess needs, status, risk, and submit referrals for patients, e.g. pregnant women or other high-risk populations. Coordinate the patients’ needs with community connectors, nurse practitioner/physician assistant, and public health
• Deliver public health interventions related to mental and physical health promotion. Practice trauma-informed care.
• Provide health coaching to support individuals and communities in primary, secondary, and tertiary prevention.
• Promote public health services to communities, and individuals by phone, or face-to-face in the community.
• Maintain patient confidentiality and adhere to HIPAA; includes conducting case interviews without violating
• Provide excellent customer service regarding any and all public health needs with accurate, timely, and up-to-date information.
• Use EHR and available data systems to track public health data. Contacts patients to obtain missing data and to promote public health services.
• Connect community members to available resources, such as food, water, housing, electric, health care services, public health interventions, and social services. Support individuals and families in navigating systems and obtaining culturally appropriate, science-based information
• Delivering evidence-based and trauma informed public health interventions related to mental and physical health promotion, such as the Family Spirit home visiting program. Including health coaching to support individuals and communities in primary, secondary and tertiary prevention.
• Assist in planning and implementing community health assessment surveys across the Tuba City service area, by gathering data on the health of community members, social determinants of health, and other assessment data.
• Communicate clearly and effectively on the telephone and face-to-face to provide excellent customer service regarding any and all public health needs with accurate, timely, and up-to-date information.
• Assist community health programs during vaccine outreach, home assessments, and field visits.
• Will accompany Public Health Nursing during outreach services.
• Use EHR and available data systems to track public health data. Contacts patients to obtain missing data and to promote public health services.
• Ensure proper PPE is used at all times while on duty. Face surgical mask is to be worn in all hospital areas. Proper handwashing is required. If water is not available use hand sanitizer. Social distancing will be practiced by department.
• Proper PPE is used inside assigned Clinics or Unit. NIOSH-approved N95 mask filtering face piece respirator or higher, is available, this included eye or face masks shield, gloves, and isolation gown.
• Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. Complete provided training.
• Performs other duties as assigned.