Hotline Specialist

Job description

The Hotline Clinical Specialist will answer incoming calls on the Goldschmidt Collective’s reproductive health warmline, as appropriate to their training/relevant clinical experience, to ensure timely delivery of expert clinical education and perform administrative/operational duties that accompany the overall work of the project.
Required Qualifications:
• Minimum 5 years of prior experience providing reproductive health clinical services, including diagnosis/evaluation of early pregnancy and related complications, and complex contraception management
• Minimum 5 years prior experience critically assessing the available clinical evidence base, including analysis of clinical studies as well as new developments and approaches in clinical practice and/or consultation
• Highly developed interpersonal skills. Strong diplomacy skills and ability to develop strong working relationships with department, leadership, subject matter experts and external agencies. Proven ability to advise and influence all levels of leadership and staff
• Demonstrated competence in the following areas: clinical practice, communication, clinical case management, leadership, problem identification and resolution, and clinical teaching/training
• Demonstrated ability to document encounters accurately and in a timely manner

Preferred Qualifications:
• Expert knowledge of current and emerging educational technologies to enhance teaching and learning practices. Expert ability to facilitate educational technology opportunities using technology-based solutions
• Prior experience training/educating diverse groups of clinical learners
• Direct or previous experience working in states with minimal access to reproductive health care services
• Experience working cross-functionally with clinical and non-clinical stakeholders

License/Certification:
• Doctoral degree in medicine
• Valid California MD/DO License