Telecommunications Operator - Full Time - Nights - Mobile Health

Job description

Responsible for operating the organization's central switchboard to answer and route incoming calls, effectively communicating various announcements. Maintains the organizational call directory and updates records of toll charges on various calls. May perform clerical tasks like mail or message distribution and processing.
Principal Accountabilities:
• Receives and relays internal and external calls and provides general information according to policies and procedures.
• Troubleshoots system issues when needed.
• Utilizes desk directories, on-call lists, reference guides, and other associated reference materials.
• Operates beeper and paging system to contact hospital personnel and code team.
• Communicates codes, alerts, drills, and other announcements according to established policies and procedures, including disaster management plans.
• Performs other related duties as assigned.

Required:
1. High School Diploma or equivalent.
Preferred:
• Experience in switchboard operations/multi-line phone services in a hospital or medical facility.
• Experience working in a Call Center.
• Minimum 1 year of experience in Customer Service or relevant area.

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