Technical Service Systems Engineer

Job description

Summary of Essential Functions
The Engineer, Technical Services serves as the lead subject matter expert in one or more specialty areas, delivering highly technical expertise and project management. This role provides specific expertise for major operating systems, networks, email, databases, and servers in a multi-vendor, multi-platform environment. The engineer commands the department’s operating systems and network systems in the absence of coordinators or managers. Responsibilities include identifying product development needs, developing solutions, and resolving system problems that support the hospital health system.
Educational Requirements
• High school diploma or equivalent required.
• Bachelor of Science degree in Information Systems, Computer Science, Business Administration, or related subject preferred; work experience may be considered as a substitute for a degree.
• Must be able to communicate effectively in English, both verbally and in writing.

Knowledge/Skills/Abilities
• Extensive technical experience in Information Systems at various levels of sophistication as it pertains to operating system software and hardware (PCs, Networks, and various servers).
• Experience in scripting (e.g., PowerShell, VBS, batch files).
• Coach, train, and lead less experienced technical analysts in network and operating system methodologies.
• Conduct cost analysis for software tools and hardware projects, making recommendations that positively impact hospital services.

Physical Requirements
• Primarily work 8 to 5 Monday - Friday; may be asked to work additional hours as needed, including weekends.
• Take on-call rotation as assigned and be available during rotation as needs arise.
• May be expected to lift over twenty-five (25) pounds.
• Ability to distinguish between numbers and symbols.
• Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers. Walking and climbing to accomplish tasks.
• Corrected vision and hearing to normal or near normal range.
• Extended periods of sitting and/or walking depending on specific duties.

IT Infrastructure Engineer
Knowledge/Skills/Abilities
• Configure and maintain Microsoft Server (2012, 2016, 2019, 2022), Domain Services (Active Directory, GPO, DNS, DHCP), SQL, IIS, WSUS, and PowerShell.
• Configure and maintain Microsoft 365 (Azure AD, Azure App Deployment SSO, Exchange Hybrid implementation, SharePoint, Teams, OneDrive).
• Advanced understanding of virtual environments such as VMware vSphere, including planning for hardware expansion and disaster recovery.
• Manage system backup and restore operations for virtual and physical environments, with experience in Veeam Backup and Replication preferred.
• Configure and maintain SANs (Storage Area Networks) and NAS (Network Area Storage), including HBAs and fiber channel switches.
• Configure and maintain enterprise faxing and printing.

Duties and Responsibilities
• Focus on the design, provisioning, maintenance, and management of enterprise IT solutions, including server administration and virtual server administration.
• Evaluate business needs and resource requirements while prioritizing projects with multiple teams and vendors for system implementations.
• Manage various systems, determining installation priorities for upgrades and system releases to ensure system integrity and minimize downtime.
• Perform routine maintenance on data center infrastructure, including software patches, OS updates, security fixes, and firmware upgrades.
• Perform other tasks/responsibilities as directed by manager or director.

Network Infrastructure Engineer
Knowledge/Skills/Abilities
• Proficient with Cisco enterprise networking routers, switches, and Cisco Meraki wireless solutions.
• Proficient with Network Firewalls including network design/architecture to maintain a security environment.
• Configure and maintain remote access - VPN Security Firewall (SonicWall).
• Experience with cloud solutions and integrations (AWS / Azure).
• Configure and maintain a Citrix environment (vApp, ADC/NetScaler).

Duties and Responsibilities
• Focus on the design, provisioning, maintenance, and management of enterprise networking solutions and enterprise storage.
• Manage cloud-based network solutions, including Azure and AWS.
• Oversee firewall configurations and network security protocols.
• Monitor network performance and troubleshoot issues.
• Conduct network assessments and audits, ensuring compliance with organizational policies.
• Assist in the development of budget documents related to network projects.
• Lead multiple concurrent network projects and manage user expectations.
• Ensure proper system performance and that systems meet user expectations.