Technical Analyst

Job description

Summary of Essential Functions
The Technical Analyst plays a crucial role in supporting the design, provisioning, maintenance, and management of enterprise IT solutions. This position is responsible for assisting users with Information Systems-related issues and ensuring the effective operation of IT services across both IT Infrastructure and Network Infrastructure.
Educational Requirements
• High school diploma or equivalent required.
• Bachelor’s degree in Information Systems, Computer Science, or a related field preferred; relevant work experience may substitute for education.

Knowledge/Skills/Abilities
• Basic understanding of major operating systems, networks, and hardware components.
• Familiarity with email systems, firewalls, networks, and server management.
• Proficient in using Service Desk work order tracking and project management applications.
• Strong communication skills, both verbal and written.

Physical Requirements
• Primarily work 8 to 5 Monday - Friday; may be asked to work additional hours as needed, including weekends.
• Take on-call rotation as assigned and be available during rotation as needs arise.
• May be expected to lift over twenty-five (25) pounds.
• Ability to distinguish between numbers and symbols.
• Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers. Walking and climbing to accomplish tasks.
• Corrected vision and hearing to normal or near normal range.
• Extended periods of sitting and/or walking depending on specific duties.

IT Infrastructure
Knowledge/Skills/Abilities
• Basic understanding of major operating systems, networks, and hardware components.
• Familiarity with email systems, firewalls, networks, and server management.
• Proficient in using Service Desk work order tracking and project management applications.
• Strong communication skills, both verbal and written.

Duties and Responsibilities
• Assist in the design, provisioning, maintenance, and management of enterprise IT solutions.
• Provide technical support for application systems assigned P1 or P2 responsibilities.
• Offer assistance to users with Information Systems-related problems, determining the necessity for and type of service required.
• Support email, firewall, and server operations as needed.
• Participate in on-call rotation as assigned and be available during rotation as needs arise.
• Perform other duties as assigned by the director, manager, and/or coordinator.

Network Infrastructure
Knowledge/Skills/Abilities
• Knowledge of Local and Wide Area Networks, including hardware, switches, cables, software, and operating environments.
• Understanding of network security measures, including firewalls and VPNs.
• Ability to document network configurations and changes effectively.

Duties and Responsibilities
• Provide technical support for Local and Wide Area Networks, including hardware, switches, cables, software, and operating environments.
• Assist in the configuration and maintenance of network devices and infrastructure.
• Monitor network performance and troubleshoot issues as they arise.
• Document network configurations and changes for future reference.
• Stay updated on emerging technologies and best practices in network management.
• Perform other duties as assigned by the director, manager, and/or coordinator.