Sr. Human Resources Coordinator

Job description

Description: Key role in HR operations and caregiver file integrity. Facilitates and maintains the entire life-cycle of employment records, from onboarding to termination. Serves as first point of contact for caregivers with HR related questions and requests. Processes personal data and job-related change requests for all caregivers
Tasks/Activities:
• HR Data Management and Maintenance

• Manage the storage of HR documents – physical and electronic
• Provide files for internal and external stakeholder requests, including for surveying bodies, governmental audits, and legal proceedings
• Provide information and support for unemployment claims investigations and hearings
• Process Leadership Action Forms for job-related changes, including rate changes, job changes, and terminations
• Enter various charges such as parking fees, union dues
• Retain and destroy files/documents as per policy guidelines.

• Caregiver Services

• Act as the "voice and face" of the HR department and provide professional, high-touch, first-impression and service. Use expertise and problem-solving skills to manage the initial situation, and keen judgment in guiding us toward next steps. Follow up where needed or to provide greater value.
• Staffing the HR offices on both campuses, providing onsite, in-person service to caregivers, leaders, contractors and volunteers
• Answer “One HR” phone line and “TeleHR” (video call service), answering questions and escalating matters as needed. Provide top level service no less than in-person.
• Monitoring the HR email inbox, providing concise and clear written responses. Follow up until fully resolved to caregiver’s satisfaction
• Provide login support, user access, and password resets for caregiver-facing platforms

• Functional and technical support for Sinai system and HR projects and initiatives.

• Process improvement projects
• Assist with system-wide drills

Experience and Education:
• High School Diploma/GED required
• Associates or Bachelor’s Degree is preferred.
• Four years work experience with Human Resources Benefits, Compensation and/or Payroll systems, or equivalent combination of education and experience
• Must work onsite 3 days a week