Security Officer

Job description

Job Requirements
The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.
Job Summary
Ensures a safe, secure, and welcoming environment for patients, visitors, and staff. Provides core security functions such as patrolling facilities, providing customer service, responding to emergencies, controlling access, and documenting incidents. Maintain a visible presence, supports clinical teams during challenging situations, and follows established protocols, escalating complex or high-risk incidents as needed. Promotes a safe and healing environment through professionalism, service excellence, and adherence to organizational values and policies.
Shift Schedule: Rotating including weekends
Primary Responsibilities
• Maintain a visible security presence through facility patrols, monitoring for safety hazards, suspicious activity, and security concerns.
• Respond to emergencies and high-risk situations, using de-escalation techniques and supporting clinical teams as needed.
• Control facility access, operate security and screening equipment, and monitor restricted areas to ensure a safe environment.
• Provide exceptional customer service by assisting patients, visitors, and staff, while enforcing safety and security policies.
• Complete incident documentation, communicate effectively through radio systems, and follow all departmental policies, procedures, and regulatory requirements.

Work Experience
Education & Experience - Required
• High School Diploma or equivalent (GED)
• Completion of an approved de-escalation course on crisis intervention required within 90 days from starting in position.
• Valid driver’s license is required for all individuals hired into this role on or after April 1, 2026.

Education & Experience - Preferred
• Heart Saver, CPR, Stop the Bleed and/or Narcan training
• Hospital or healthcare experience

Knowledge, Skills, & Abilities
• Basic knowledge of safety protocols, security principles, and emergency response concepts.
• Strong customer service and interpersonal skills with the ability to communicate professionally with patients, visitors, and staff.
• Ability to recognize escalating behaviors and apply basic de-escalation techniques.
• Ability to document incidents accurately with clear, objective information.
• Basic proficiency in using radios, metal detectors, and access control points.
• Ability to follow direction, adhere to post orders, and operate within established procedures.
• Ability to remain calm, courteous, and professional in stressful situations.
• Ability to patrol, respond quickly to calls, and assist in patient handling as trained.