Security Lieutenant, Full Time - Wiregrass Ranch Hospital, Wesley Chapel, Florida

Job description

Position Summary
Supervises Security Officers on assigned shifts and provides for the protection and security of hospital assets, patients, visitors, employees, and guests. Serves as a first-line supervisor and operational escalation point responsible for maintaining order, supporting training, promoting accountability, and ensuring consistency in shift operations.
Responsibilities
• Maintains order, discipline, and security within assigned areas, including in the absence of the shift Captain.
• Supervises Security Officers on assigned shifts and assists with post assignments, staffing needs, and daily operational coordination.
• Assists with the training of new officers and ongoing training of current officers.
• Assists with emergency drills, incident command support, and coordinated response efforts during critical incidents.
• Assists with officer performance, conduct, training compliance, and operational readiness.
• Conducts shift briefings, reinforces expectations, and ensures officers are equipped to perform assigned duties.
• Responds to and manages significant incidents, ensuring appropriate notification, scene control, documentation, and escalation.
• Communicates appropriate information regarding patient and non-patient needs to Security team members and hospital staff.
• Maintains strict confidentiality and professional standards at all times.
• Supports performance coaching, corrective action, and leadership follow-up as directed.
• Monitors compliance with departmental procedures, service standards, and hospital policies.
• Assists with documentation review, shift issue resolution, and follow-up actions related to incidents and officer performance.
• Maintains reasonably regular, punctual attendance consistent with organizational policy and applicable standards.
• Maintains compliance with all hospital and departmental policies and procedures.
• Participates in continual review of Security policies and procedures and recommends operational improvements.
• Works with patients, visitors, staff, and leadership to resolve concerns and service issues.
• Manages interactions involving patients, visitors, and employees under extreme stress in a calm and professional manner.
• Supports leadership communication, shift continuity, and departmental accountability initiatives.
• Performs other related functions as assigned.
• Serves as the backup Department timekeeper.

Qualifications
• High school graduate or equivalent required.
• Basic knowledge of Microsoft Word or similar software for report writing purposes required.
• Training in supervision, incident command, documentation review, and employee coaching preferred.
• Four (4) years of progressive security, law enforcement, military security, corrections, or related public safety experience required.
• One (1) year of supervisory, lead, or formal leadership experience preferred.
• Healthcare security experience preferred.
• Demonstrated experience in coaching, incident management, training support, and operational decision-making preferred.
• Must obtain and maintain a State of Florida Class “D” Security Officer License.
• Must obtain and maintain CPI Certification.
• Must obtain and maintain IAHSS Basic Certification or higher.
• Must obtain IAHSS Supervisor Certification within 12 months of promotion or appointment.