Financial Counselor I- Horizon West Outpatient Rehab Services- Days

Job description

Position Summary
ORLANDO HEALTH HORIZON WEST HOSPITAL
Orlando Health Horizon West Hospital is a 60-bed acute-care hospital – with room to grow to 120-beds – located in
the Horizon West community of Winter Garden, Florida. The facility offers a full complement of services, including
heart care with complete cardio-diagnostic capabilities, digestive health, emergency care, outpatient imaging and
lab, orthopedics and sports medicine, and reflux and esophageal disorders. Advanced surgical services include
minimally invasive and robotic surgery options with specialty in general, thoracic, podiatric, orthopedic and
advanced gynecologic procedures. The hospital has earned Primary Stroke Center and Joint Replacement
certification from The Joint Commission and a repeat “A” Safety Grade from The Leapfrog Group for Spring 2025.
Orlando Health Horizon West is part of the Orlando Health system of care, which includes award-winning hospitals
and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s
east to west coasts, Central Alabama and Puerto Rico. Collectively, our team members honor our over 100-year
legacy by providing professional and compassionate care to the patients, families and communities we serve.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE
education programs and well-being services to support you and your family through every stage of life. We begin
your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.
“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
Position Summary
The Financial Counselor assists patients and their families with a host of services to ensure that the process of
collecting payments is fully explained and is as comfortable as possible.
Responsibilities
Essential Functions
• Understands the importance Orlando Health places on providing exemplary customer service and performs

job functions in a manner that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and team

members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as

necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Collects for related professional care when appropriate.
• Documents authorization and benefit information in registration system.
• Assembles patient record and obtains copies of relevant documents including insurance cards, photo

identification cards and any advance directives.
• Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
• Exhibits competency in the use of all registration systems, electronic verification tools and Web based

resources.
• Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement

Application, explanation of payment options and collections of monies due.
• Follows Patient Financial Services policies related to cash handling.
• Performs basic individual cashiering functions.
• Collects and inventories patient valuables following policy guidelines.

Other Related Functions
• Attends and participates in department staff meetings and attends other meetings as assigned.
• Responsible for reviewing and adhering to all Patient Financial Services and departmental education

initiatives.
• Meets all corporate and Patient Financial Services annual recertification and education requirements.
• Assists his/her manager in planning and organizing department activities.

Qualifications
Education/Training
• High School or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements.

Licensure/Certification
• None.

Experience
• Two (2) years’ experience in a financial, business office, or customer service environment required.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.
• Insurance verification preferred.