River Valley - Practice Manager

Job description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.
Position summary
Community Clinic is seeking practice managers to oversee primary care clinics in the Arkansas River Valley. The Practice Manager is responsible for the day-to-day operations of their assigned clinic location(s), with the goal of ensuring efficient patient flow, consistent operational standards, and staff compliance across all assigned sites. This role is differentiated from the Practice Manager role when the assigned location(s) are scored above moderate by Community Clinic in terms of size and complexity.
Essential job functions
• Provides direct operational oversight for their assigned clinic location(s), ensuring consistent service delivery, quality standards, and patient experience across all assigned sites.
• Directly oversees clinic staff including hiring, performance management, training, time/attendance tracking, and career development
• Conducts regular on-site visits to assigned clinic location(s) to monitor daily operations, engage staff, identify gaps, and provide hands-on support.
• Standardizes workflows, processes, and operational practices across all assigned sites to drive consistency, efficiency, and compliance.
• Coordinates staffing, scheduling, and cross-site coverage.
• Partners with leads, supervisors, and providers at each location to align priorities, resolve operational issues, and build a unified team culture across the region.
• Monitors and analyzes site-level performance metrics and develops action plans to address variances and improve outcomes across the region.
• Oversees supply ordering, vendor coordination, and budget management across multiple locations, ensuring resources are allocated effectively.
• Serves as the primary operational point of contact across assigned sites, escalating risks and opportunities to the Senior Operations Manager.
• Ensures daily deposits are accurate and processed in a timely manner.
• Monitors provider and resource schedules to ensure schedules are filled according to guidelines.
• Ensures policies and procedures are communicated and administered consistently.
• Coordinates the management of the Vaccine Program for the site(s).
• Facilitates coordination with all departments including: IT, Accounting, Compliance, Human Resources, Maintenance, etc.
• Ensures a clean and orderly work environment is maintained to ensure the professional appearance of the Clinic at all times.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA.

Community Clinic Essential Competencies
• Service: Treats every patient and coworker with empathy, respect, and a genuine desire to help.
• Ownership: Takes responsibility for their actions, follows through on commitments, and upholds high standards even when no one is watching.
• Adaptability: Remains flexible, open to change, and willing to learn in order to meet the evolving needs of our patients, teams, and organization.
• Collaboration: Works together with openness and respect, shares information freely, and supports co-workers to provide seamless, high-quality care.
• Problem Solving: Approaches challenges with curiosity, finds practical solutions, and takes initiative to improve processes and patient experiences.

Role Specific Essential Skills/Competencies
• Manage staff including hiring, training, coaching, disciplinary actions, and career development.
• Implement and measure change initiatives that impact multiple locations
• Driven to continuously improve team and individual results
• Communicate ideas clearly and persuasively, actively listen to others, and give and receive effective feedback.
• Use data, metrics, and evidence to inform decisions, evaluate performance, and drive improvements while balancing quantitative insights with professional judgment.
• Foster an inclusive, respectful, and values-driven work environment by supporting employee growth, engagement, performance, and well-being.

Required qualifications
• High school diploma or equivalent
• 3+ years of Practice or Clinic Management experience

Preferred qualifications
• Associate’s Degree or more in healthcare administration, business, or related field
• 5+ years of Practice or Clinic Management experience, especially multi-site or regional leadership.
• Bilingual speaking ability (Spanish & English)

Why Work at Community Clinic
• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
• Health, Vision, Dental and Life Insurance
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
• Paid Time Off and Holidays
• Employee Discounts for Care