River Valley - Patient Coordinator

Job description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.
Position summary
Community Clinic is seeking Front Desk Patient Coordinators for primary care clinics in the Arkansas River Valley. The Patient Coordinator serves as the primary point of contact for patients, ensuring a welcoming, professional, and compassionate experience throughout their interaction with the clinic. This position is responsible for greeting patients, coordinating appointments, facilitating front office operations, verifying patient information and insurance, and facilitating clear communication between patients, providers, and clinical staff. The Patient Coordinator plays a vital role in delivering exceptional customer service, maintaining efficient workflow, and supporting the clinic's commitment to high-quality, patient-centered care while ensuring compliance with organizational policies and applicable healthcare regulations. We are seeking Patient Coordinators for multiple locations and schedules in the Arkansas River Valley.
Essential job functions
• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily.
• Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries.
• Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.
• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.
• Keeps management team informed of all activities and on goings in the medical clinic.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA.
• Ensures that Community Clinic will not cause or allow any organizational practice, activity, decision or circumstance which is unlawful, imprudent, and negligent, contrary to mission, vision or policies or in violation of commonly accepted nonprofit or professional ethics.
• With respect to the treatment of users, our Clinic’s Staff may not cause or allow conditions, procedures, or decisions that are unfair, unsafe, undignified, discriminatory or preferential, or fail to provide appropriate confidentiality.
• Ensures that Community Clinic protects our IRS tax-exempt status (501(c)(3) at all times.
• Ability to travel for activities such as meetings, classes, and workshops. Must be able to travel by air as needed to attend training, conferences, and related activities, including overnight travel.
• Other duties, as assigned.

Community Clinic Essential Competencies
• Service: Treats every patient and coworker with empathy, respect, and a genuine desire to help.
• Ownership: Takes responsibility for their actions, follows through on commitments, and upholds high standards even when no one is watching.
• Adaptability: Remains flexible, open to change, and willing to learn in order to meet the evolving needs of our patients, teams, and organization.
• Collaboration: Works together with openness and respect, shares information freely, and supports co-workers to provide seamless, high-quality care.
• Problem Solving: Approaches challenges with curiosity, finds practical solutions, and takes initiative to improve processes and patient experiences.

Role Specific Essential Skills/Competencies
• Ability to perform cash, check and credit card payment transactions with accuracy.
• Bilingual Spanish/English preferred
• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Knowledge of computer software such as Microsoft Office Software.
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required qualifications
• High School diploma or equivalent required.

Preferred qualifications
• Experience with front office operations and/or customer service experience.

Why Join Community Clinic
• Be a part of a mission driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
• Health, Vision, Dental and Life Insurance
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
• Paid time off and Holidays
• Employee Discounts for Care