Resolute HB Application Analyst (System/Application Analyst, Senior)

Job description

• System Analysis and Design: Participates in and directs the system design, build, validation, implementation, and ongoing maintenance of the Resolute HB application.
• Thoroughly documents and understands Patient Business Service’s (PBS) business processes and how Resolute HB supports these processes.
• Work with PBS to make design recommendations to meet requirements and schedules.
• Develop and review technical specifications for acquisition decisions.
• Perform both unit and integrated testing including developing testing scripts, documentation of testing and resolution of issues.
• Perform testing of Special Updates, Interim Updates, and upgrades to new releases prior to implementation.
• Perform build in production environments. Supports build and maintenance in third party applications, including working with vendors.
• Oversees the Enterprise Coding workflows and 3M in Epic.
• Problem Resolution: Respond to customer problems.
• Communicate and document problem progress and resolution.
• Analyze problems to determine if it is necessary to resolve, if needed escalate it to Epic project leadership.
• Communicate with Epic project leadership on the prioritization of trouble ticket resolutions to meet OHSU needs.
• When needed, work directly with Epic (Madison Based Staff) on resolution of issues.
• Application Maintenance: Assist with the maintenance and/or maintain and update the Resolute HB profiles and Work Queues (WQ).
• Leadership: Prepare and present lessons to Epic team with goal of training issues, reviewing solutions and advocating for standardization.
• Assist with the integration of all teams.
• Responsible for representing HB issues at change advisory boards as well as integrated meetings with other technical staff.
• Achieve and maintain Resolute HB application certifications, complete New Version training on the required schedule.
• Demonstrate self-motivation, take on projects/tasks willingly, act on opportunities to improve or gain knowledge and contributes new ideas in a constructive manner.
• Demonstrate respect, professional behavior and confidentiality in meeting customer needs.
• Other duties as assigned.
• Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.
• Epic HB Resolute certified and/or HB Resolute Claims certified.
• Experience implementing an Integrated Enterprise Hospital System (Admitting, Scheduling, Billing, CPOE, Documentation, etc.) preferable Epic Experience implementing technology that promoted fundamental changes in hospital settings.
• Ability to work in a highly autonomous role by demonstrating self-motivation and creativity in design approach.
• Ability to function effectively in a very dynamic team environment.
• Ability to proactively pursue problem resolution to satisfy customer needs.
• Ability to proactively discover/test/analyze new Epic application enhancements/features independently.
• Ability to provide highly critical quality analysis and testing of new software applications or feature (including beta testing.)
• Ability to manage multiple complex tasks efficiently while successfully meeting assigned deadlines.
• Ability to work with users to accurately assess and diagnose system problems as defined by the user.
• Working knowledge of Revenue Cycle operations and the patient care process.
• Working knowledge of Epic Resolute HB application(s).
• Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.
• Epic HB Resolute certified and/or HB Resolute Claims certified.