PAS Resource

Job description

Provide excellent customer service over the phone and when required in person. Assist patients with scheduling new and follow-up appointments, ancillary services and procedures in compliance with the work queue metrics. Reach out to patients who have been referred for procedures within 24 hours of the provider submitting the referral.
Schedule procedures into Epic (OpTime) and Ipath. Contact patients after clinic to schedule procedures or diagnostics in compliance with the work queue metrics. Responsible for verifying insurance, obtaining authorizations, and scheduling procedures for the Pediatric Pulmonary clinic. Obtain reservations for procedures and admissions. Coordinate with anesthesia; OR schedulers and admitting team to ensure an excellent patient experience and accurate scheduling. Follow communication protocols for informing providers of their procedure schedule.
Verify insurance and obtain authorizations for all required testing, visits, and procedures in compliance with the work queue metrics. Communicate any co-payment or co-insurance to the guarantor prior to the procedure.
Send out prep information and procedure information to families prior to their appointment.
Check and process daily operator messages each morning.
One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description).
OR
one and a half years of work experience in a high-volume direct public contact position and 6 months experience in a medical office setting. The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.
• Basic computer skills including word processing.
• Windows applications, on-line scheduling, and a preference for data-base skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Demonstrated effectiveness in confrontational customer interactions.
• High School Diploma
• Experience scheduling procedures in Cadence and Op-Time.
• Experience working large volume referral work queues with strict processing metrics.
• Skills communicating and working with large specialized provider teams.