Registration Specialist

Job description

Registration Specialist: This 0.0 FTE/Per-Diem position is scheduled to work 8-HR variable shifts and is UFCW represented.
Compensation: Hourly Non-Exempt $21.51/HR — $34.70/HR. Placement within this range is based on years of applicable experience.
Benefits Include:
Mason Health also offers these benefits for per-diem employees:
• Mental Health & Wellness Resources – Access to Talkspace and the Calm App.
• Employee Assistance Program (EAP)
• Paid Sick Leave

Job Summary:
The Registration Specialist coordinates services for patient registration including: greeting patients, collecting demographic data and insurance information, collecting co-pays and communicating with other departments. Provides a “Patients First” experience and supports a positive workplace by maintaining an upbeat and professional work environment while completing all assigned tasks in a timely and accurate manner.
Job Specific Duties & Responsibilities:
• Greets patients and other visitors in a polite, prompt and helpful manner. Responds to requests and provides assistance, including any necessary information, instructions, or directions.
• Registers new and established patients by completing the initial entry of all patient information into the hospital/clinic computer systems. Updates patient insurance information and demographics, collects and records co-payments, provides necessary forms for completion, obtains required signatures, and communicates the appropriate information.
• Answers phones in a pleasant manner, assists with callers’ needs in an appropriate and timely manner.
• Completes tasks in accordance with department standards for quality, accuracy and timeliness.
• Demonstrates respect for patients, families and co-workers, regardless of gender, race, socioeconomic status, etc., as evidenced by courteous service to all.
• Coordinates work activities and services within the team and with other departments.
• Follows work procedures, policies, and regulations; actively participates in quality and process improvement activities, development/training activities, and staff meetings.
• Maintains work and waiting areas in a clean and orderly condition.
• Other duties as assigned.

Required Education and Experience:
• High school diploma or equivalent.
• Two (2) years of customer service and clerical experience.
• Patient registration and/or health care experience preferred.

Mason Health practices equal employment opportunity towards all workforce members and applicants for employment. Mason Health does not engage in or tolerate any discrimination in the workplace prohibited by applicable local, state, or federal law. Specifically, no workforce member will be discriminated against on the basis of their race, color, sex/gender (including pregnancy), sexual orientation, religion/creed, age, disability, marital or veteran status, national origin, genetic information, or any other characteristic protected by applicable state or federal law.