Referral Representative-HOPD OB-GYN
- Raleigh, NC
- Full-time
Job description
Overview
At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.
We are hiring a Referral Representative to support patient access by coordinating referrals, authorizations, and scheduling activities. This role serves as a key liaison between patients, providers, departments, and insurance companies, helping ensure a smooth and efficient experience throughout the care process. As part of a multifunctional team, the Referral Representative helps maintain timely access to care and accurate patient information.
What you'll do
• Schedule appointments, tests, procedures, and surgeries in a timely manner.
• Obtain and verify required referrals and authorizations according to practice and system procedures.
• Ensure patient registration and demographic information is complete and accurate.
• Communicate and coordinate with patients, healthcare providers, departments, and insurance companies.
• Support efficient patient access and workflow processes across the practice.
Who you are
• Experience in a healthcare, medical office, patient access, scheduling, or administrative support environment is preferred.
• Strong attention to detail and ability to maintain accurate records.
• Comfortable communicating with patients, providers, insurance representatives, and internal teams.
• Able to manage multiple priorities and meet deadlines in a fast-paced environment.
• Committed to providing excellent customer service and supporting positive patient experiences.
If you have the skills and experience to support efficient patient access and high-quality service, we encourage you to apply and join our team at WakeMed.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required
Experience
1 Year Administrative Required
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