Receptionist

Job description

About Us
We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Boneand Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.
Overview
Performs receptionist duties for the department, including greeting visitors, answering phones and making appointments.
Responsibilities
• Receives visitors, ascertains needs, and directs guests appropriately
• Answers the telephones, routing callers appropriately and taking messages as needed. Routes telephone referrals to the appropriate area or personnel (e.g., Home Care, Social Work, Utilization Management)
• Answers routine questions regarding departmental policies, operations and procedures
• Directs or escorts patient to appropriate office or departmental area
• Provides necessary departmental forms to visitors and assists them with completion as appropriate
• Schedules appointments and notifies department personnel
• Sorts and distributes incoming mail
• Maintains and updates files on all patient referrals. Assists with filing by arranging material in alpha or numeric order for prompt filing
• Maintains and updates the schedule sheet for department personnel
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standard
• As required, retrieves information from the computer system to help department staff gather required information
• Sets up patient records prior to appointment, ensuring all required forms are included; files paperwork (e.g., test results) in the medical record as directed
• Enters data into Departmental Information system for in-house, OPD, ER, OR and Recovery
• Types forms, cards, memos, etc., as needed; typing is neat and accurate
• Compiles weekly departmental activity report and submits it to manager by required date
• Calls ambulettes, car services for patients and visitors as required

Qualifications
High school graduation or equivalent required. 6 months - 1 year of receptionist experience preferred, preferably in a hospital setting with heavy telephone work.
Must pass basic data entry skills test. Good oral and written communication skills. Good interpersonal skills.
Speaks, reads and writes English to the extent required by the position. Bilingual English/Russian required.
Pay Range
USD $28.38 - USD $28.95 /Hr.
Equal Employment Opportunity Employer
Maimonides Medical Center (MMC) is an equal opportunity employer.