Radiology Clinical Support Assistant

Job description

Ortho/Spine Imaging Clerical Support
Able to assist and perform all clerical duties as required to maintain clinic flow and operations in the Radiology Ortho/Spine Clinic, including, but not limited to;
• Organize exam requisitions Ortho/Spine Clinic patients presenting for X-ray exams
• Work with technical staff to verify orders are correct.
• Acts as a liaison between Radiology and the Ortho/Spine clinic to ensure correct orders are entered.
• Tracks patient location within the clinic for any add-on Imaging exams
• Ensure exam data in Epic Radiant is entered accurately by the technologist for tracking purposes.
• Use of Microsoft Office - Outlook
• General high-level clerical and project support
• Document legibly, concisely and accurately

Clinical Support
• Transports patients to examination rooms with use of wheelchair or gurney or assist patients to walk; assists patients in undressing in both the main CHH imaging department and the Ortho/Spine Clinic.
• Transports patients to other clinic sites in the CHH complex or the main hospital as needed.
• Trained in the use of all Safe Patient Mobilization equipment including Ceiling Lifts and Floor Hoyer Lifts
• Assist Technical staff on all patient transfer needs.
• Maintains and stocks the supply storage areas in the department.
• Orders medical supplies for the department through the logistics catalog and special orders through the purchasing department.
• Tracks contrast needs in the department for pharmaceutical orders.
• Enter Pharmaceutical orders in EPIC or via Fax
• Daily stocking of linen and supplies for all modalities in the CHH Imaging department
• Technical support (Epic, office equipment, etc.)
• Attends staff meetings/huddles
• Inventory management of all supplies for CHH imaging
• Check expiration dates for medications/supplies
• Turn over exam rooms/cleaning/stocking
• Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan
• Sentact duties/compliance

Patient Experience
• Monitors patient flow
• Updates patient on delays
• Provides excellent customer service
• Addresses in-the-moment patient needs as directed
• Maintain a clean, safe, and orderly environment for patients, family, and clinical personnel

Other Duties as Assigned
• High school diploma or equivalent, AND
• One year of experience with high volume contact with the public; OR
• 6 months of medical office experience, with high volume contact with patients
• BLS/CPR within six weeks of hire and then maintained without interruption.

Job Related Knowledge, Skills and Abilities (Competencies):
• Fluency in written and spoken English.
• Must be able to communicate effectively verbally and in writing.
• Excellent telephone communication skills.
• Must be able to perform the essential functions of the position with or without accommodation
• High school diploma or equivalent
• Experience in a healthcare setting
• Experience working with an electronic medical record system
• High school diploma or equivalent, AND
• One year of experience with high volume contact with the public; OR
• 6 months of medical office experience, with high volume contact with patients
• BLS/CPR within six weeks of hire and then maintained without interruption.

Job Related Knowledge, Skills and Abilities (Competencies):
• Fluency in written and spoken English.
• Must be able to communicate effectively verbally and in writing.
• Excellent telephone communication skills.
• Must be able to perform the essential functions of the position with or without accommodation