Patient Services Representative I (PSR)

Job description

Patient Services Representative I (PSR)
Location: Brooksville, FL
Employment Type: Full-Time
Department : Dental
Make a Difference. Create Great First Impressions. Grow With Premier. Love helping people and making someone's day a little easier? Your next opportunity could start here!
At Premier Community HealthCare Group (PCHG), every great patient experience starts with a warm welcome. As a Federally Qualified Health Center (FQHC) serving Pasco and Hernando Counties, we're looking for a Patient Services Representative I who enjoys connecting with people and helping patients feel valued, supported, and cared for.
We're looking for someone who wants to:
✅ Be the friendly face that welcomes patients to Premier
✅ Help patients navigate their healthcare experience with confidence
✅ Work alongside a supportive, team-focused Care Team
✅ Make a meaningful difference in the community every day
What You'll Do
• Welcome patients and provide a smooth check-in and check-out experience
• Assist with appointment scheduling, registration, and patient questions
• Verify and update patient information accurately in Epic
• Answer calls and connect patients with the right resources
• Collect payments and assist with referrals and registration needs
• Collaborate with clinical teams to keep patient visits running smoothly

What's In It for You
• Meaningful work where your interactions make a difference
• Opportunities to develop valuable healthcare and customer service skills
• Hands-on experience with Epic and healthcare operations
• A collaborative environment where teamwork matters
• Opportunities for professional growth within a mission-driven organization

Qualifications
• High school diploma or GED required
• Strong customer service and communication skills
• Ability to multitask, stay organized, and maintain accuracy
• Comfortable using computers and learning new systems
• Ability to complete and maintain required Epic training
• CPR/BLS certification preferred

Join Premier: Where Your Purpose Takes Root
At Premier, you're more than the person behind the front desk. You're an important part of creating a welcoming experience that helps patients feel confident in their care.
Ready to turn your passion for helping others into a meaningful career? Apply today and grow with Premier!
We can't wait to welcome you to our Care Team.
Working Conditions & Physical Requirements
• Ability to lift 20 lbs. regularly and 30–50 lbs. occasionally
• Prolonged sitting and computer use
• Potential exposure to infectious diseases in a healthcare setting

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Equal Employment Opportunity
Premier Community HealthCare Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.
Reasonable accommodations are available to qualified applicants throughout the application and hiring process.
Background Screening
Employment in this position is subject to applicable background screening requirements, including Level 2 screening through the Florida Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse, when required.
For additional information about Florida background screening requirements and applicant rights, visit:
https://info.flclearinghouse.com