Patient Service Rep - Cardiovascular Consultants

Job description

JOB TITLE: Registration-checkout-check in
PURPOSE OF POSITION: To greet patients, verify demographic and insurance info
WORKING CONDITIONS:
• Normally works 8 hours per day, Monday through Friday with a scheduled lunch every day.
• May require paid overtime before and/or after normal working hours.
• Works in well-lighted and well-ventilated office.
• Expected to adhere to general office policy.
• Will not be exposed to blood and body fluids.
• Will spend majority of day in front of computer terminal entering data, using telephone, faxes, copiers, and printers.
• Subject to frequent interruption.

QUALIFICATIONS:
• Must be a high school graduate or have GED
• Must have 2 years customer service experience
• Must have general computer knowledge.
• Must have basic typing skills.
• Must have good health as demonstrated by infrequent absenteeism.
• Must have ability to communicate well with a variety of clients in mature, courteous, and professional manner.
• Must be able to function independently and accurately with frequent interruptions.

TASKS:
• Greets consumers in a pleasant professional manner.
• Verifies demographic, referring physician and insurance information over the telephone or in person.
• Correctly identifies insurances that need precertification or authorization and ensure that it is obtained.
• Must collect copays from patients. (See policy on money handling.)
• Must verify correct amount of cash in drawer upon opening and close out cash drawer in evening.
• Must correctly schedule tests at appropriate site.
• Must notify appropriate staff when supplies are low for recording purposes. (Put on physician schedule if appropriate).
• Must run fee tickets, day sheets, and SOF forms.
• Relieve designated staff re: telephone operator, scheduling, check-in.
• Make sure appropriate forms are completed.
• Keep an eye on waiting room for supplies and neatness.
• Distributes billing sheets at end of day.
• Must see that drug cabinets are unlocked in the morning and locked at night.
• Researches death notices and enters into computer system.