Patient Registration Representative, Bilingual
- Raleigh, NC
- Full-time
Job description
Overview
At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.
We're hiring a Patient Registration Representative, Bilingual to be one of the first friendly faces patients see when they arrive for care. In this role, you'll help create a positive patient experience by welcoming patients, managing registration and scheduling tasks, supporting communication needs, and ensuring accurate patient information is collected in a fast-paced healthcare environment.
What you'll do
• Welcome patients and families, check them in for appointments, and provide outstanding customer service.
• Register patients by accurately entering demographic, insurance, and other required information.
• Collect copays and point-of-service payments and assist with checkout processes.
• Schedule and coordinate follow-up appointments, procedures, and services as needed.
• Provide basic interpretation support and assist with communication in both English and Spanish.
Who you are
• Fluent in written and spoken English and Spanish.
• Comfortable interacting with patients, families, healthcare professionals, and community members.
• Able to stay organized and maintain accuracy while managing multiple tasks in a fast-paced environment.
• Skilled in customer service, communication, and problem-solving.
• Committed to creating a welcoming and positive experience for every patient.
If you enjoy helping others, thrive in a busy healthcare setting, and are passionate about providing excellent service, we encourage you to apply and join the WakeMed team.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required
Experience
1 Year Customer Service Preferred
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