Service Line Representative

Job description

Overview
The Service Line Representative plays an important role in keeping WakeMed’s Hospital Medicine team organized, connected, and running smoothly. In partnership with service line leadership, this position provides day-to-day operational and administrative support across several clinical areas while serving as a helpful resource for providers, team members, vendors, patients, and families. From coordinating onboarding and tracking important information to assisting patients and supporting financial and administrative processes, this role is ideal for someone who is highly organized, dependable, detail-oriented, and enjoys helping others in a busy healthcare environment.
What You’ll Do
• Serve as a friendly and knowledgeable point of contact for team members, providers, patients, families, vendors, and other WakeMed departments.
• Act as a patient liaison, helping ensure patients and families are connected to the right resources and receive the exceptional service they expect from WakeMed.
• Provide administrative and operational support to Hospital Medicine leadership and the broader service line.
• Assist with provider recruitment, onboarding, orientation, and coordination.
• Coordinate meetings, interviews, medical student activities, vendors, and other service line needs.
• Support payroll processes, expense reports, check requests, record keeping, filing, and supply management.
• Track information and maintain accurate reports, documentation, and service line data.
• Partner with teams across WakeMed, including Accounts Payable and other operational departments, to help processes move efficiently.
• Use systems such as Microsoft Word and Excel along with WakeMed-specific applications to complete daily responsibilities.
• Help manage a broad and active service line, balancing multiple priorities while providing consistent, timely support.

Who We’re Looking For
• Minimum of 1 year of relevant work experience.
• Previous experience in a healthcare or hospital setting is strongly preferred, particularly for candidates who understand how departments and workflows connect within a hospital system.
• Elevated customer service skills with a genuine desire to help others.
• Highly organized with strong attention to detail and the ability to follow through on responsibilities.
• Dependable and reliable, with a strong sense of ownership and accountability.
• Comfortable managing multiple priorities and interacting with a variety of people throughout the day.
• Basic math skills and confidence working with routine financial or administrative information.
• Basic proficiency with Microsoft Office, particularly Excel and Word.
• Strong communication and interpersonal skills.

The WakeWay to Excellence
• We put patients and families at the center of everything we do.
• We foster a culture of teamwork, respect, and collaboration to achieve the best outcomes.
• We embrace accountability, quality, and continuous improvement in our work.
• We support professional growth and encourage lifelong learning and development.
• We are committed to delivering compassionate care while advancing the health and well-being of the communities we serve.

Department Description
Team & Culture
• Friendly and collaborative: Join a welcoming team that values communication, teamwork, and supporting one another.
• Connected across WakeMed: Work with a variety of departments and team members throughout the health system, giving you exposure to how different areas come together to support patient care.
• Broad impact, with a supportive team: You’ll support a well-established service line with multiple clinical specialties and professionals. You won’t be doing it alone. You’ll work alongside leadership and colleagues who share responsibility for keeping things moving.
• Patients and families at the center: Even though this role is primarily operational and administrative, your work has a direct connection to the patient experience. You’ll help ensure patients and families remain at the top of the pyramid by providing responsive service, coordination, and support.
• Living the WakeWay: Bring a positive attitude, accountability, attention to detail, and a willingness to help so our providers and teams can focus on delivering exceptional care.

About WakeMed
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required Associate's Degree Preferred
Experience
1 Year Administrative Required 1 Year Healthcare Preferred