Patient Access Representative - Clinic

Job description

Position Overview
• Department: Endocrinology
• Schedule: Monday - Friday (Rotating hours through 7am - 5pm)
• Work Location: Two locations - St. Vincent's East & Happy Hollow location (rotating)
• Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more

Job Description
The Patient Access Representative serves as the first point of contact for patients in a medical clinic
setting. This role is responsible for providing exceptional customer service, performing patient registration,
scheduling, insurance verification, and supporting smooth clinic operations to ensure a positive patient
experience
• Greet patients in a friendly, professional, and timely manner.
• Answer inbound calls promptly, politely, and professionally; make outbound calls to confirm or reschedule appointments as needed.
• Obtain, verify, and accurately enter patient demographic and insurance information into the electronic medical record (EMR).
• Schedule and coordinate patient appointments, ensuring date, time, provider, and location are correct.
• Respond to patient inquiries or direct calls/messages to the appropriate staff.
• Explain billing information and assist patients with account questions.
• Manage patient check-in and check-out processes. Check-In: Collect and post payments, update patient demographics, and verify insurance. Check-Out: Schedule follow-up appointments, provide receipts, and confirm next steps for care.
• Scan and upload medical records and documentation into the EMR.
• Verify medical insurance coverage using online tools and phone resources.
• Monitor patient wait times and address concerns to maintain high customer satisfaction.
• Collaborate with healthcare providers and staff to ensure efficient patient flow and clear communication.
• Maintain a clean, organized work area and waiting room environment.

Qualifications
Education:
• High school diploma or equivalent required; associate degree in healthcare administration or related field preferred. Previous experience in a healthcare or medical office setting preferred.

Why Work at UAB Medicine
We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.
UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff