Patient Access Associate

Job description

Citizens Memorial Hospital (CMH) is hiring a Patient Access PBX Representative to join our Patient Access Department in Bolivar, Missouri — someone who leads with skill, compassion, and a drive to positively impact every patient and family we serve.
Position Details
• Status : Full Time
• Work Shift: Days
• Hours: 6:45a.m- 5:00p.m (Four 10-hour shifts/Week)

What Your Day Looks Like: We work to make the patients' initial contact with Citizens Memorial Hospital a pleasant, stress-free experience and to gather the appropriate patient information to maintain an accurate medical record.
As a Patient Access Associate, you will be:
• Answering and routing all incoming calls
• Assisting with patient information requests
• Serving as the first point of contact for patients, visitors, physicians, staff by providing exceptional customer service while operating the hospital’s phone system.
• Ensuring all calls are handled promptly and professionally
• Responding to emergency communication procedures

Qualifications:
Education: High school diploma or equivalent
Experience: Customer service experience- minimum of 1 year
Skills: Preferred knowledge of medical terminology
Licensure/Certification: N/A
Physical Requirements: Ability to work at a computer 90% of the day and stand for the remaining 10%
Benefits That Support You
• Competitive wages, annual merit increases, employee wellness program
• For a comprehensive list of benefits, please click here: CMH benefits.

Why CMH?
CMH includes 34 primary and specialty clinics, six long‑term care facilities, and one residential care facility. We provide acute care, emergency services, ambulatory care, surgical services, pharmacies, walk‑in clinics, addiction recovery, therapies, and more — all grounded in exceptional, community‑focused healthcare.
• CMH is a three-time recipient of the Missouri Quality Award.
• 2025 Chest Pain-MI Platinum Award
• Springfield Business Journal awards include multiple years as an Economic Impact Award nominee and being honored in the Dynamic Dozen for being one of the top 12 fastest-growing companies in southwest Missouri.
• Click here to see the full list of awards for CMH!

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Recruiter Contact
Kaylie Sappington
Phone: 417-328-6624
Email: [email protected]