PAS Specialist

Job description

Customer Service:
• Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills

Arranged Care:
• Schedules new patient appointments on line and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provide personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.Document processing- Preparing and sending new patient packets and patient letters. Maintaining supply of patient forms and updating them as needed. Organization and filing of new patient records

Point of Service Operations:
• Work-queue scheduling and working the In-baskets. Works closely with C3 to ensure patients get scheduled appropriately and in a timely manner. Answers any questions that C3 has.

Telecommunications:
• Triage incoming calls and route callers to appropriate provider, staff or resource; accurately document and relay any messages; process any requests for medication refills as directed by provider; direct calls of complaint, requests for information, urgent health care concerns and general inquiries to the appropriate source.

Process Incoming referrals:
• Process all incoming referrals both internal and external using the department of Urology’s Referral Matrix. Gather all pertinent medical records for consultation. Direct referrals to medical personnel on medical review and scheduling recommendations. Communicate with referring providers on authorization and other arrangement that need to be made in order consult with the patient.

Other Duties As Assigned.
• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high volume direct public contact position.
• Note : Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.

Knowledge and Skills Required:
• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Proficient with managed care functions including eligibility issues, authorizations, referrals and TOS payments/collections.
• Demonstrated exemplary written and verbal customer service skills and communication skills.
• Strong customer service orientation.
• Demonstrated effectiveness in customer confrontational interactions.
• Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills.
• Must have excellent attendance; must be detail oriented and must be able to demonstrate ability;
• must be able to work independently, with little direct supervision;
• must have demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers.
• Must be able to perform the essential functions of the position with or without accommodation
• Advanced degree or some college experience preferred.
• Two years experience in a high volume medical office preferred.
• Experience in a Urology service.
• OHSU PAS experience preferred.
• EPIC experience preferred.
• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high volume direct public contact position.
• Note : Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.

Knowledge and Skills Required:
• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Proficient with managed care functions including eligibility issues, authorizations, referrals and TOS payments/collections.
• Demonstrated exemplary written and verbal customer service skills and communication skills.
• Strong customer service orientation.
• Demonstrated effectiveness in customer confrontational interactions.
• Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills.
• Must have excellent attendance; must be detail oriented and must be able to demonstrate ability;
• must be able to work independently, with little direct supervision;
• must have demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers.
• Must be able to perform the essential functions of the position with or without accommodation