Network Systems Engineer

Job description

• Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
• Orient new hires with relevant IT processes
• Effectively communicate to user community, IT team and relevant leadership
• Regularly interface with local business leadership and IT Leadership to ensure proper alignment
• Travel to related locations as needed to provide in-person support
• Maintain adequate daily backups of local File Server
• Maintain audio and video conferencing capabilities and technology
• Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
• Maintain desktop/laptops hardware and software according to VITAS standards
• Coordinate all downtime and service impacting activities
• Manage the process when requesting and/or fulfilling equipment orders
• Assists in the coordination of office moves and office additions
• Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
• Maintain and produce inventory reporting of IT assets in ITSM tool
• Provide backup support to other regions as needed, via telephone or on site.

QUALIFICATIONS
• Two to four years of experience in an enterprise IT environment
• Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
• Ability to express complex technical concepts effectively, both verbally and in writing
• Excellent analytical and organizational skills
• Ability to work independently with limited supervision or collaboratively
• Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
• Ability to work well with people from different disciplines with varying degrees of technical experience
• Ability to work on various assignments simultaneously
• Strong interpersonal skills within all levels of the organization
• Ability to navigate within automated systems and proficiency in Outlook, Word and Excel

EDUCATION
• Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred
• Certified in ITIL foundations is desirable.

SPECIAL INSTRUCTIONS TO CANDIDATES
• EOE/AA M/F/D/V