Medical Scheduling Manager

Job description

Medical Scheduling Manager
Job Summary
The Medical Scheduling Manager is responsible for organizing and directing the daily activities related to the call center's operation.
Key Responsibilities
• Acting as an information source and answering the Medical Schedulers' questions, assigning tasks, following up, and giving instructions as needed.
• Attending to, following up, and resolving customer complaints and questions.
• Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
• Carrying out performance measurements, monitoring, and evaluation of all Medical Schedulers to improve efficiency.
• Compiling and maintaining lists of on-call and key schedules and personnel and ensuring that the Medical Schedulers can use all lists as required.
• Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials.
• Preparing and directing schedules, monitoring attendance of Medical Schedulers; scheduling breaks and shifts as necessary.
• Communicating solutions, successes, and opportunities to the Director of Operations.
• Practicing and ensuring compliance with all True Health's policies and procedures.
• Ability to work well with people
• Ability to work under pressure
• Contributes to achievement of company objectives
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
• Other responsibilities as assigned

Essential Functions
• Problem Solving
• Customer Service
• Verbal Communication
• Written Communication
• Leadership
• Professional Judgement
• Planning/Organizing
• Quality Control
• Adaptability
• Initiative
• Administration/Operations
• Managerial Skills

Minimum Qualifications
• Education:
• Bachelor's degree or higher from an accredited college or university, Preferred or related field with two (2) years of public health/community development experience
• High School Diploma or equivalent, Required
• Experience:
• Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
• Minimum of 2 years of professional experience working in customer service, Preferred
• Bilingual in English, Spanish, or Creole, Preferred
• Licenses or Certifications: Not Applicable