Center Manager - Southside

Job description

Center Manager
Job Summary
The Center Manager oversees the administrative duties and operational efficiency of the Center. Responsibilities are inclusive of acting as liaisons between administrative support and senior management. They are responsible for monitoring the schedule for an efficient workflow through the check-in and checkout process, for managing patient complaints, and for ensuring the office is well organized. THIS IS NOT A REMOTE POSITION.
Key Responsibilities
• Maintains a transparent, effective relationship with the Regional Director of Operations by supporting the organization’s activities
• Provides a courteous professional working environment
• Maintains effective communication with patients, coworkers, partners, and visitors
• Ensures efficient patient flow
• Oversees the daily operations of the health center
• Verifies daily bank deposits and petty cash
• Registers patients into the electronic medical record (EMR)
• Interviews patients for sliding fee scale services and update eligibility
• Verifies insurances and set eligibility dates in system
• Overseeing the health center’s physical condition
• Provide support to front office by performing Patient Service Representative duties as needed
• Collects payment and patient responsible balances
• Scans and import demographic and clinical documentation into patient charts
• Schedules patient appointments
• Completes regular and routine audits to ensure verification of data entry and front office requirements
• Attending and contributing to management planning meetings
• Provide guidance and support to the medical team
• Resolves patient complaints and inquiries
• Operates office equipment, i.e. fax, copier, computer, credit card, and check machine
• Provides copies of patient medical records as requested
• Contributes and enhances the positive image of the front office operations
• Provides department leadership to help facilitate staff development and overall team building
• Collaborates with community partners to facilitate patient care within all locations
• Participates in special projects aimed at maximizing the overall departmental efficiency
• Attends professional development trainings to maintain and enhance professional skills
• Manage inventory and supplies
• Attends internal and external meetings
• Conducts office meetings and communicates pertinent information
• Coordinates client referrals and interagency activities
• Contributes to achievement of company objectives
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)
• Other responsibilities as assigned

Essential Functions
• Problem Solving
• Customer Service
• Verbal Communication
• Written Communication
• Leadership
• Professional Judgement
• Planning/Organizing
• Adaptability
• Initiative
• Administration/Operations
• Cash Handling
• Management

Minimum Qualifications
• Education:
• Bachelor's degree or higher from an accredited college or university, Preferred or related field with two (2) years of public health/community development experience
• High School Diploma or equivalent, Required
• Experience:
• Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
• Minimum of 2 years of professional experience working in customer service, Preferred
• Bilingual in English, Spanish, or Creole, Preferred
• Licenses or Certifications:
• N/A