Medical Assistant - Pediatric Gastroenterology

Job description

Overview
The Medical Assistant supports WakeMed’s Pediatric Gastroenterology team by providing compassionate, family-centered care to pediatric patients in a specialty ambulatory setting. Working under the direction and delegation of a provider, this role partners closely with physicians, nurses, and other healthcare professionals to deliver high-quality clinical care and an exceptional patient experience. The ideal candidate brings experience caring for children and adolescents, excels at building trusting relationships with patients and families, and thrives in a complex specialty environment focused on improving health outcomes for pediatric endocrine conditions.
What You'll Do
• Room patients, obtain and document vital signs, medical histories, medications, and other clinical information accurately in the electronic medical record.
• Assist providers with examinations, procedures, and treatments within the scope of practice.
• Coordinate patient care activities, including referrals, authorizations, follow-up appointments, and patient education.
• Support patients and families by clearly communicating care plans, treatment instructions, and next steps.
• Prepare exam rooms, maintain supplies, and ensure a safe, organized, and welcoming environment.
• Collaborate closely with physicians, advanced practice providers, nurses, and support staff to promote seamless patient care.
• Respond to patient and family questions with professionalism, empathy, and a service-oriented mindset.
• Follow clinical protocols, infection prevention standards, and organizational policies to ensure quality outcomes.

What We're Looking For
• Experience working as a Medical Assistant in a specialty care, pediatric, or ambulatory care setting preferred.
• Flexibility in traveling to other locations to meet the needs of our patients.
• Demonstrated ability to build rapport and effectively communicate with pediatric patients and their families.
• Experience supporting patients with complex medical needs and coordinating care across multiple providers and services preferred.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced clinical environment.
• Exceptional attention to detail and commitment to delivering safe, accurate patient care.
• A collaborative team player who values partnership, professionalism, and continuous learning.
• Ability to provide compassionate support while fostering a positive experience for patients, families, and colleagues.
• Commitment to delivering care that reflects WakeMed’s values and patient-centered culture.

The WakeWay to Excellence
• We put patients and families at the center of everything we do.
• We foster a culture of teamwork, respect, and collaboration to achieve the best outcomes.
• We embrace accountability, quality, and continuous improvement in our work.
• We support professional growth and encourage lifelong learning and development.
• We are committed to delivering compassionate care while advancing the health and well-being of the communities we serve.

Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required
Experience
1 Year Clinical - Medical Assistant Required - Or
Required - Completion of an approved Medical Assistant Program:
• AAMA
• AMT
• ARMA
• NCCT