Patient Registration Representative

Job description

Overview
At WakeMed, our Patient Registration Representatives create a welcoming first impression for every patient. This role is ideal for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and is passionate about delivering exceptional customer service.
What You'll Do
• Greet patients, visitors, and healthcare professionals in a friendly, professional, and service-oriented manner.
• Accurately register patients by entering demographic, insurance, and guarantor information into the electronic medical record system.
• Verify insurance coverage and collect copays, deductibles, and other point-of-service payments.
• Complete patient check-in and check-out processes while ensuring accuracy and efficiency.
• Schedule and coordinate patient appointments as needed.
• Serve as a liaison between patients, providers, clinical staff, and the community to facilitate a positive patient experience.
• Maintain confidentiality and comply with all organizational and regulatory requirements.
• Provide exceptional customer service while addressing patient questions and concerns with professionalism and empathy.
• Support front office operations to ensure smooth patient flow and an outstanding patient experience.

Who We're Looking For
• A customer-focused professional with excellent interpersonal and communication skills.
• Experience working in a healthcare setting with responsibilities such as patient registration, check-in/check-out, scheduling, or front desk operations.
• Knowledge of medical insurance verification and point-of-service collections.
• Strong attention to detail with the ability to accurately enter and maintain patient information.
• Ability to multitask and remain organized in a fast-paced environment.
• A collaborative team player who demonstrates professionalism, compassion, and a commitment to service excellence.
• Someone who embodies the Wake Way by treating every patient and teammate with respect, care, and accountability.
• Previous experience delivering high-quality customer service and creating positive experiences for patients and families.

The WakeWay to Excellence
• We put patients and families at the center of everything we do.
• We foster a culture of teamwork, respect, and collaboration to achieve the best outcomes.
• We embrace accountability, quality, and continuous improvement in our work.
• We support professional growth and encourage lifelong learning and development.
• We are committed to delivering compassionate care while advancing the health and well-being of the communities we serve.

Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required
Experience
1 Year Customer Service Preferred