Lead Medical Assistant-Non Union

Job description

El Camino Health Medical Network is recruiting a Lead Medical Assistant for our El Camino Health Primary Care and Multi-Specialty Care outpatient practices located in Santa Clara County.
Pay: $36.08 - $37.91/hour
Location: Mountain View, CA
Schedule: Monday- Friday 8:00am-5:00pm
El Camino Health Medical Network (ECHMN ) is a growing healthcare provider organization delivering high-quality, community-based ambulatory care across the Greater Silicon Valley. We are committed to coordinating care that meets the needs of the diverse communities we serve, while simplifying the healthcare experience for both patients and providers.
At ECHMN , we value collaboration, accountability, and innovation. Our teams work closely across disciplines to support physicians, improve access to care, and deliver a consistently high standard of service. We offer a supportive and engaging work environment where individuals are empowered to make an impact and contribute to meaningful growth.
If you are passionate about healthcare, driven by purpose, and eager to work in a collaborative, patient-centered organization, we invite you to explore a career with El Camino Health Medical Network.
Job Summary:
Performs duties of MA as well as serves as project or team leader, overseeing the work output of others, and staffing and/or scheduling MA’s. The Lead MA fills-in or acts as supervisor in event of supervisor’s temporary absence and assists managers/ supervisors in performance management responsibilities such as tracking time/attendance, monitoring daily duties, and providing feedback and guidance to staff.
NOTE: THIS IS NOT AN EXEMPT SUPEVISORY POSITION
Rooming
• Apply time management protocols to keep providers on schedule & minimize patient wait time.
• Consistently performs rooming procedure and follows rooming standards to ensure patient is fully prepared for the provider.
• EPIC environment: review charts for open orders, needed preventative services, and Quality Measures
• Assists the patients’ care team in implementing the plan of care for the patient in a collaborative and professional manner.
• Notifies patients of possible wait times throughout their time in the clinic setting as well as updating the provider’s wait times.
• Follows clinic protocols for late patients.

Patient Care/Back-Office Procedures
• Performs and assists providers with routine and/or specialized clinical procedures within the MA scope of practice and department policies, in a timely manner.
• Administers ordered medications and vaccines in a safe, accurate, professional, and timely manner following policies and procedures which includes consistently verifying medication with a licensed person prior to administration.
• Performs routine screenings and places orders for patients who are due for quality measures and completes point of care testing in a timely, accurate and efficient manner according to policy and procedure.

Communication and Documentation
• Accurately collects and transmits information between the patient and provider in a courteous, respectful, and professional manner, within MA scope of practice; refers care outside of the MA scope of practice to the appropriate licensed personnel.
• Communicates updates to patient requests.
• Documents appropriate information clearly, accurately and in a timely manner, according to department and ECHMN policies and procedures.

Training and Development
• Trained as a preceptor and precepts ECHMN new hires and MA students
• Develops, gains approval, and completes a special individual project to improve the clinical setting (i.e., develops and/or revises departmental procedure, develops departmental guidelines for improved service or increased efficiencies, etc.)
• Serves as a role model and exhibits solid patient/guest/colleague relations skills (tie this to our new WeCare Program so rephrase as needed)

Minimum Requirements
Education:
• High School Diploma or GED
• Medical Assistant Certification from one of the qualified organizations required:
• American Association of Medical Assistants (AAMA)
• California Medical Assistants Association (CMAA)
• American Medical Technologists (AMT) certification as a Registered Medical Assistant (RMA)

Experience:
• Has completed at least one (1) year of service as a Medical Assistant at ECHMN
• Has an overall average employee performance rating of 2.5 or higher, with no individual category rating below 2.0 (i.e., meets expectations) on the most recent performance review
• Has no active Corrective Action Verbal or Written Warnings within the last 12 months of employment at the time of promotion
• Current CPR Certification
• Experience working with an EMR
• Ability to accurately type a minimum of 40 WPM
• Strong verbal and written communications, and active listening skills
• Solid patient/guest relations skills with the ability to communicate in a professional, courteous, and efficient manner
• Legible handwriting
• Ability to accurately perform basic math
• Excellent attention to detail
• Ability to effectively organize and prioritize task to complete assignments within the time allotted to maintain standard workflow
• Ability to work effectively as a team member who is flexible, cooperative, and willing to assist others

Preferred:
• Epic EMR experience
• Bilingual skills