Info Tech Extern-PT<30

Job description

In a learning environment and under close supervision assists various IT teams with first level issue resolution and works in a supporting role on projects in areas including service center, networking, interfaces, server administration, biomedical engineering, database management, data analysis, cyber security, scripting/development, endpoint lifecycle management, and a wide array of applications. Participates in quality assessment and continuous quality improvement activities. Complies with all appropriate safety and infection control standards. Performs all job duties and responsibilities in a courteous and customer-focused manner according to the Hurley Family Standards of Behavior. Works under the close supervision of IT Director or designee who reviews work to ensure effectiveness.
• Work closely with the designated IT team to assist with departmental projects.
• Performs PC troubleshooting to diagnose and resolve common problems.
• Setup and install PCs and required software.
• Provides assistance to IT teams to resolve or assist in the resolution of problems.
• Performs other related duties as assigned. Utilizes new improvements and/or technologies that relate to job assignment.

• Minimum education required - one or more of the following:
• High school graduate and/or GED equivalent.
• Current or previous enrollment in Genesee Career Institute Information Technology program or similar career preparatory academy.

Must meet one or more of the following requirements:
• Graduated or current enrollment in an accredited Associate's or Bachelor's degree program majoring in Computer Science, Computer Engineering, or other related field with a minimum of a 2.5 GPA.
• Current industry recognized certification such as Comptia A+, Security+, Network+, Cisco CCNA, Microsoft, or similar.

-AND-
• Demonstrated working knowledge of current Windows OS and PC troubleshooting procedures.
• Demonstrated ability and willingness to continuously learn and adapt to new technologies.
• Ability to communicate in a business appropriate way verbally and in writing.
• Ability to establish and maintain harmonious working relationships with Medical Center staff, physicians, and the general public.