Guest Services Representative

Job description

• DEFINITION/PRIMARY FUNCTION
• Greet everyone entering Berkshire Medical Center in a warm, welcoming manner, in order to create a positive first impression. Provide direction, information and escort as necessary to above population, while ensuring prompt attention to problems and safety. Accept and direct a variety of incoming phone calls. Direct volunteers assigned to the information desk in the performance of their services.
• POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
• Experience:
• One-year previous reception experience in a hospital, busy office setting or hospitality experience preferred .
• Excellent communication skills.
• Education and Training:
• High school or equivalent preferred.
• License, Certification & Registration:
• None required.
• Other Requirements:
• Outstanding customer service skills, demonstrating a friendly, pleasant, and outgoing welcome when greeting anyone entering the medical center.
• Proven ability and experience dealing with agitated/dissatisfied persons.
• Manual dexterity necessary for computer purposes.
• Proven ability to handle multiple incoming telephone calls in addition to "in person" requests for assistance.
• Demonstrated high level of flexibility, with the ability to work independently with minimum supervision.
• Must be able to respond quickly and accurately in all emergency situations, while maintaining a calm demeanor.
• Spanish language proficiency preferred.
• Basic computer skills.
• Excellent communication skills.
• Must be able to read, write, and speak English in a clear, understandable manner, using good grammar and appropriate language.