Front Office Supervisor

Job description

• Supervises front office staff and provides daily guidance in problem solving. Monitors successful completion of competencies, makes recommendations for salary increases, approved and assigns, and PAS work. Works as back up for all front office and clinical staff and its functions. Works in concert with Practice Manager to recruit, train, and counsel employees, develop work plans, participate in discipline up to and including dismissal. Participates in evaluations and setting long and short term goals for front office staff. Enters and monitors staff schedules in Kronos timekeeping. Encourages a cohesive team approach to the day-to- day operations. Leads by example. Provides ongoing feedback to staff.
• Monitors Clinical Operations: Investigates clinic scheduling errors, patient volume and flow, unkept appointments and reschedules, clinicians' time utilization, recommending changes as needed. Recommends and implements operational changes as needed.
• Personnel management: Creates and maintains the monthly, weekly, and daily staffing schedules taking into account clinician variance and employee vacation and sick time; ensures all staff are up to date with training; hires, disciplines, and terminates staff in concert with Practice Manager; completes employee evaluations (probationary and annual); responds to grievances; creates and updates job descriptions; promotes staff development.
• Supervises Managed Care Coordinators (PAS Resource Specialists). Participates in setting goals and maintaining standards. Assists in maintaining and coordinating referral and authorization services. Makes sure that the FTE supports the number of referrals processed.
• Meetings/Collaboration: Attends, participates, and leads meetings including but not limited to: back/front office meeting, all team, quality improvement, labor management, lean, and others as directed by the Practice Manager.
• Collaborates with the Practice Manager and other members of the leadership team.
• Provides support for front office and clinical needs
• Associate’s Degree or equivalent education and experience.
• Two years front line clerical experience in clinical setting with previous lead/supervisory experience
• Experience in managed care, billing, scheduling, and HR. Previous lead experience.

Job Related Knowledge, Skills and Abilities (Competencies):
• Electronic medical records, scheduling, Microsoft Office Suite, HR
• hiring, training, discipline, termination, budget management, exceptional customer service skills, multi-line phone system, medical insurance
• managed care, medical terminology.
• Must be able to perform the essential functions of the position with or without accommodation
• Bachelor’s Degree.
• Two years management experience, scheduling, EMR, billing/coding.
• Associate’s Degree or equivalent education and experience.
• Two years front line clerical experience in clinical setting with previous lead/supervisory experience
• Experience in managed care, billing, scheduling, and HR. Previous lead experience.

Job Related Knowledge, Skills and Abilities (Competencies):
• Electronic medical records, scheduling, Microsoft Office Suite, HR
• hiring, training, discipline, termination, budget management, exceptional customer service skills, multi-line phone system, medical insurance
• managed care, medical terminology.
• Must be able to perform the essential functions of the position with or without accommodation
• Bachelor’s Degree.
• Two years management experience, scheduling, EMR, billing/coding.