Director of Academic Support Services

Job description

Position: Director of Academic Support Services
Department: Academic Success
Stauts: Full-Time
Position Summary:
The Director of Academic Support Services contributes to university’s efforts in promoting student success and persistence by managing all aspects of academic support programming and initiatives. Reporting to the Dean of Academic Success, the director is responsible for administering, assessing, and continuously improving services and programming that support students’ academic success and social integration, as well as recruiting, training, and supervising the team of individuals responsible for delivering quality services. The position serves as a student advocate, a resource for students, faculty, and campus collaborators, and a contributing member of the Academic Success team.
Essential Duties and Responsibilities:
• Recruit, hire, train, and supervise approximately 75-100 part-time student employees serving in the role of Peer Academic Support Leader.
• Recruit, hire, train, and supervise one part-time employee serving in the role of Academic Success Intern.
• Manage the daily operations of the writing and tutoring services provided for all undergraduate students, including appointment-scheduling and evaluation of session reports.
• Collaborate with faculty, academic advisors, and other stakeholders to align academic support services, with course requirements, student needs, and programmatic standards.
• Design and facilitate workshops on study skills, time management, and learning management strategies for undergraduate students.
• Track and utilize participation and effectiveness data for continuous enhancement of all academic support services, assessment of their impact on student retention, and development of long-term goals for the unit in support of university priorities.
• Develop and maintain curriculum for Academic Resources Seminar (CUAR-101, 1 credit); recruit and guide instructors as needed.
• Administer placement exams at least twice per academic year for all undergraduate students, including managing exam payments & vouchers, proctoring in-person exams on a regular basis, and maintaining all communication of placement exam processes/procedures.
• Monitor Academic Support Services budget and generate annual projections based on usage data and evolving programmatic needs.
• Maintain resources for students, faculty, and staff related to student success.
• Attend Academic Success staff meetings and serve on college wide committees.
• Support campus events including New Student Orientation, Welcome Week, Visitation Days, and other events as assigned.
• Maintain a professional appearance and demeanor at all times.
• Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, and Information Security, including but not limited to HIPAA (if applicable), FERPA and other state and federal mandates.
• Other job-related duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education/Experience:
• Master’s degree in higher education, counseling, or related field and 3 years related experience; or bachelor’s degree and 5 years related experience (will consider experience gained through graduate work).
• Hold or be willing to obtain Supplemental Instruction (SI) Supervisor certificate, facilitated through the International Center for Supplemental Instruction.
• Demonstrated success developing, implementing, and assessing academic support initiatives for undergraduate student populations desired.
• Directly related experience in higher education requiring in depth understanding of the needs of diverse learners, program coordination, and student outreach desired.
• Experience facilitating workshops and/or teaching in an academic setting.
• Comprehensive computer skills and experience, with the ability to quickly learn technology platforms for student success, including Colleague, Self-Service, and Starfish.

Knowledge, Skills, and Abilities:
• Communicate effectively to various audiences through both oral and written channels.
• Maintain strict confidentiality and attention to detail.
• Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, university officials and the public.
• Work independently as well as function effectively in a team and within a diverse group of people.
• Exercise independent judgment in complex and new situations.
• Excellent problem solving, project management, and interpersonal skills, with a collaborative mindset.
• This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University.