Customer Service Specialist

Job description

Position Summary
The Customer Service Specialist (CSS) will serve as a Tour Ambassador at Winnie Palmer Hospital for Women and Babies. The CSS handles unresolved patient complaints and concerns while working to increase overall customer satisfaction.
Location: Orlando Health Winnie Palmer Hospital for Women & Babies, Orlando, FL
Department: WPH Patient Experience Unit
Type: Full-time (40 hours Per Week)
Shift : Flexible schedule mostly 12p-830p ( Fri/Sat off)
Why Orlando Health Winnie Palmer Hospital?
• One of the largest women’s hospitals in the nation, delivering over 14,000 babies annually.
• Magnet®-recognized hospital committed to nursing excellence.
• A collaborative work culture that fosters innovation and professional development.
• Comprehensive benefits package, including tuition reimbursement, leadership development programs, and career advancement opportunities.

At Orlando Health , we’re not just a workplace—we’re a family committed to supporting you through every stage of your life and career.
“Orlando Health Is Your Best Place to Work” isn’t just a promise—it’s a reality we live every day.