Clinical Support Assistant

Job description

Administrative Support
• Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)
• Scanning
• Process Inbasket (records requests, labs, imaging, message routing, etc.)
• Patient paperwork management (questionnaires, FMLA, provider signatures, no-show letters, etc.)
• Track and stock patient paperwork and brochures
• Process incoming/outgoing mail
• Use of Microsoft Office—Outlook
• General high level clerical and project support
• Document legibly, concisely and accurately

Clinical Support
• Basic rooming to include only vitals, including social history, pain (no med reconciliation, allergies)
• No medication related activities allowed (reconciliation, administration, preparation)
• Support nursing in the infusion center
• Technical support (MyChart, Epic, office equipment, etc.)
• Attends staff meetings/huddles
• Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed
• Instrument processing pick up/drop off
• Pick up/drop off blood from the blood bank at the hospital
• Check expiration dates for medications/supplies
• Turn over rooms/cleaning/stocking
• Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan
• Sentact duties/compliance

Patient Experience
• Monitors patient flow
• Updates patient on delays
• Provides excellent customer service
• Addresses in-the-moment patient needs as directed
• Maintains clean, safe, and orderly environment for patients, family, and clinical personnel
• Support patients in infusion by grabbing blankets, snacks, or other small supplies

Professional Development
• Attends education classes appropriate to job development
• Uses consistent, professional communication with team members
• Flexible coverage of internal service needs, and the continuous application of process improvement methods and skills
• Receptive to feedback and coaching
• Successfully completes the required initial training and core competency assessment before or during the trial service period
• Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment
• Completes all required modules and updates
• High school diploma or equivalent, AND One year of experience with high volume contact with the public;
• OR 6 months of medical office experience, with high volume contact with patients
• Fluency in written and spoken English.
• Must be able to communicate effectively verbally and in writing. Excellent telephone communication skills.
• BLS/CPR within six weeks of hire and then maintained without interruption.
• Experience in a healthcare setting
• Experience working with an electronic medical record system
• Extensive computer skills including MS Office and Windows required.
• Excellent customer service skills, and ability to multi-task in a fast-paced environment required.
• Must be detail oriented and have good organizational skills.
• Must be able to demonstrate excellent customer service skills and communication skills, including both written and verbal.
• Must have good grammar skills.
• Must have a demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers.
• Must be able to work both with a team and independently.
• High school diploma or equivalent, AND One year of experience with high volume contact with the public;
• OR 6 months of medical office experience, with high volume contact with patients
• Fluency in written and spoken English.
• Must be able to communicate effectively verbally and in writing. Excellent telephone communication skills.
• BLS/CPR within six weeks of hire and then maintained without interruption.