Clinical Laboratory Assistant I, Phlebotomy

Job description

Job Requirements
Overviews
Under direct supervision, assists medical laboratory scientists by performing routine laboratory support duties and approved testing in any one of various specialized laboratories throughout UMMS, following departmental procedures and regulations stipulated by Clinical Laboratory Improvement Act.
Key Responsibilities
• Receives and accessions patient samples into the Laboratory Information System. Ensures that all codes and information are entered accurately and timely. Maintains accurate patient identification and information for billing purposes following departmental procedures.
• Processes (centrifuges, aliquots, and performs other special handling procedures for specimens) and delivers specimens to specific laboratories as required. Saves or preserves specimens as needed in refrigerator, freezer, incubator, dry ice, or other storage as appropriate.
• Identifies and resolves specimen integrity issues such as mislabeled specimens, quantity not sufficient (QNS), specimen integrity, incorrect container type, incorrect/incomplete requisitions, etc., and documents all information for quality assurance purposes.
• Obtains venous and/or capillary blood specimens according to established procedures.
• Processes add-on testing according to departmental procedures.
• Answers telephones and responds to customer inquiries and requests.
• Resolves customer complaints/issues and follows through with appropriate documentation.
• Communicates test results, test descriptions, etc. Assures a high level of customer satisfaction by communicating and responding to a variety of internal and external customers in a professional and courteous manner.
• Reviews and acts on test pending list.
• Troubleshoots and solves instrument problems with some assistance from medical laboratory scientists.
• Assists in the training of new personnel by following the training checklists, completing the competency checklist, and ensuring personnel is competent to perform duties before assigning a shift.

Work Experience
Minimum Qualifications
Education: High school diploma or equivalent (GED) required. Additional credit hours in biology and/or chemistry at an accredited institution are preferred.
Experience: Previous work experience as a Clinical Laboratory Assistant or equivalent experience in a clinical or hospital setting is required. Phlebotomy certification (preferred). Two years' experience as an In-patient Phlebotomist (preferred).