Clinical Coordinator - Medical Assistant

Job description

Wood River Health is hiring to fill a new role within the health center! The Clinical Coordinator is responsible for the supervision, competency assessment, scheduling, and ongoing training of Medical Assistants and designated clinical support staff. Working closely with the Nurse Manager and clinical leadership, this role supports efficient clinic operations, regulatory compliance, patient outreach, clinical data collection, and high-quality patient care. The Clinical Coordinator helps ensure uninterrupted primary care services, effective clinical workflows, and achievement of organizational goals. This position is split equally between administrative/supervisory responsibilities and direct patient care as a Medical Assistant (50% administrative, 50% Medical Assistant).
We are proud to offer an outstanding benefits package, including generous paid time off, health insurance, flexible spending accounts, life insurance, a 403(b) retirement plan with employer matching contributions, tuition assistance, and resources that promote work/life balance and employee well-being.
ESSENTIAL DUTIES; include but are not limited to:
• Participates in direct patient care as a Medical Assistant
• Responsible for managing, organizing and supervising attendance of the Medical Assistants and timely completion of their required learnings.
• Ensures appropriate staffing levels in a fiscally responsible manner necessary for uninterrupted patient care during hours of operation.
• Assists with the development of patient encounter cycle processes – efficiency - to address quality gaps, facilitate Pre-visit planning and huddles, and ensure that each member of the team works at the top of their license.
• In collaboration with the Nurse Manager, tracks ongoing needed education and documents maintenance thereof per RI Department of Health expectations and medical assistant certifications when present
• Supervise, coach, and mentor staff within functional areas of responsibility, including schedule management, encouraging resilience and a positive workplace environment
• Conducts regular performance reviews with Nurse Manager and provides feedback on performance to staff.
• Performs and/or participates in competency testing of staff (within training /expertise and scope of duties). Examples of this may include training on EMR workflows and day-to-day non-clinical job expectations.
• Inform corrective actions and facilitate follow-up of problem resolution of issues, problems, and concerns.
• Verifies and authorizes time sheet approval for payroll processing.
• Develop and implement tracking mechanisms for department related in-service training activities for medical department employees.
• Works collaboratively with the Chief Medical Officer to evaluate data and implement change to improve Quality indicators and Quality Measures where nonclinical work is needed.
• Works in collaboration with the Nurse Manager to facilitate group visits for chronic care patients.
• Complies with federal and health center requirements in the areas of protected health information and patient privacy.
• Operate within the scope of the Health Information Portability and Accountability Act to safeguard the privacy of protected patient health information.
• Participate in community events representing Wood River Health
• Maintain strict confidentiality in all matters
• Enliven and support the mission, vision, and values of Wood River Health
• Adhere to organizational policies and procedures and Wood River Health Compliance Program Standards
• Performing other duties as assigned to meet business needs

SUPERVISORY RESPONSIBILITIES:
Participate in the hiring process. Train and supervise employees within functional areas of responsibility. Evaluate performance and regularly provide feedback.
EDUCATION AND EXPERIENCE:
• Associates degree in related field, Medical Assisting preferred
• Combination healthcare-specific managerial education, experience, and training may substitute for the Associates
• At least 5 years’ clinical medical assistant experience, required
• Experience in supervisory roles or other management is required, supervisory experience in a community health setting is preferred
• Knowledge of referral process and insurance companies, preferred
• Medical terminology knowledge, preferred
• Electronic Health Record experience, preferred
• Ability to effectively use MS Office Suite, Internet, and email
• Cultural sensitivity necessary to work with a diverse patient and staff population

LICENSURE AND CERTIFICATION:
• Medical Assistant certification (or Registered Medical Assistant), preferred
• CPR Certification, required

WORK ARRANGEMENT:
This position is fully onsite. The employee must be able and willing to work at both the Hope Valley and Westerly locations as business needs require. Work assignments may be scheduled at either site on a temporary, regular, or rotating basis.
Wood River Health is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal law.