Medical Assistant Ambulatory

Job description

SUMMARY
Reports to the Ambulatory Clinical Manager, Practice Manager, or designated supervisor and works under the general supervision of a Licensed Independent Practitioner. Provides clinical and administrative support in an ambulatory care setting while adhering to established policies, procedures, and protocols.
Delivers patient- and family-centered care to pediatric, adolescent, adult, and geriatric populations, recognizing age-specific, developmental, and cultural needs. Supports Brown University Health's mission, vision, and values while promoting compassionate, high-quality patient care.
All Brown University Health employees are expected to demonstrate the organization's core values of Compassion, Accountability, Respect, and Excellence in their interactions with patients, families, colleagues, and the community.
Employees are also expected to demonstrate the organization's core Success Factors:
• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES
• Performs assigned duties effectively, respectfully, and within the scope of training and qualifications.
• Adheres to established practice, clinic, and office workflows to promote efficiency, quality, and continuity of patient care.
• Conducts pre-visit planning by reviewing and updating patient records, including recent test results, consultations, and correspondence. Identifies necessary services based on established protocols and communicates point-of-care reminders to providers through the electronic medical record (EMR).
• Prepares patients for examinations and treatments by escorting them to examination rooms, obtaining and documenting vital signs, recording weight, reviewing chief complaints, reconciling medications, and updating medical histories. Documents patient concerns, pain scores, and required questionnaires in the EMR.
• Facilitates efficient patient flow throughout the practice to support timely and coordinated care.
• Reviews health maintenance and chronic disease management needs and performs or initiates services in accordance with established protocols and standing orders.
• Performs diagnostic and point-of-care testing, including blood pressure measurements, electrocardiograms (EKGs), pulse oximetry, hemoglobin A1C, blood glucose testing, urinalysis, urine pregnancy testing, rapid strep testing, and other approved procedures.
• Obtains and documents patient allergies, medications, and medical, surgical, and family histories. Initiates pharmacy benefit verification as appropriate.
• Assists physicians and other providers with physical examinations and clinical procedures while maintaining aseptic techniques and following established standards.
• Administers vaccinations and places PPD skin tests in accordance with practice protocols and applicable guidelines.
• Completes post-visit responsibilities, including properly labeling, documenting, and preparing blood and other specimens for laboratory processing.
• Monitors laboratory orders and results to ensure accurate documentation in the EMR. Contacts patients regarding outstanding testing and follow-up needs and promptly reports abnormal results to the physician or nurse.
• Coordinates specialty referrals and additional services by tracking consultation reports, updating the EMR, and contacting patients regarding referral appointments and reminders.
• Reviews and monitors pending prescription refill requests.
• Cleans, disinfects, and prepares examination rooms between patients to maintain a safe and organized clinical environment.
• Educates patients on medical procedures, testing requirements, and appropriate preparation instructions. Reinforces the importance of coordinated care and appropriate emergency department utilization while documenting barriers to care.
• Schedules diagnostic testing and follow-up appointments, pre-registers patients, verifies demographic and insurance information, and obtains prior authorizations when necessary.
• Maintains adequate clinical supplies, monitors inventory, and ensures examination rooms are appropriately stocked. Cleans medical equipment, reports damaged or missing equipment, and checks medication and supply expiration dates, removing and reporting expired items according to established procedures.
• Provides administrative support, including preparing and mailing patient reminders, correspondence, and other necessary documentation.
• Demonstrates effective time management by prioritizing responsibilities, anticipating workflow needs, and remaining productive during slower periods.
• Maintains compliance with quality assurance, patient safety, environmental health, and infection prevention standards in accordance with organizational policies and procedures.
• Protects patient privacy and confidentiality while maintaining compliance with applicable regulations and organizational standards.
• Maintains a positive, professional attitude and actively contributes to a collaborative, team-based approach to patient care.
• Supports patient-centered medical home principles by demonstrating flexibility, adaptability, and a commitment to continuous improvement.
• Performs additional duties as assigned.

MINIMUM QUALIFICATIONS
BASIC KNOWLEDGE
• High school diploma or equivalent required, with the ability to read, write, and communicate effectively in English.
• Completion of a formal Medical Assistant training program lasting at least nine months, or a minimum of three years of Medical Assistant experience in a comparable ambulatory care setting within the past five years.
• Current Basic Life Support (BLS) certification required.
• Ability to understand, interpret, and follow established policies, procedures, and clinical protocols.
• Proficiency in using computers, scanners, electronic medical records, and other healthcare software applications.
• Strong interpersonal and communication skills, with the ability to interact professionally with patients, providers, supervisors, and colleagues.
• Ability to remain calm, respond appropriately, and perform effectively in emergency situations.
• Demonstrated knowledge of age-specific patient care, including developmental stages, aging processes, and cultural considerations across the lifespan.

EXPERIENCE
• Minimum of three years of Medical Assistant experience in an ambulatory care setting within the past five years, or recent completion of a formal Medical Assistant training program lasting at least nine months, preferably within the past two to three years.
• Previous experience using electronic medical records and appointment scheduling software preferred.

Pay Range:
$23.20-$23.66
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location:
Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903
Work Type:
7:45 am-6:15 pm
Work Shift:
Day
Driving Required:
No
Union:
International Brotherhood Teamsters