Administrative Assistant I

Holy Cross Medical Center

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Job description

POSITION PURPOSE
The Administrative Assistant I position serves as the initial point of contact for patients, visitors and vendors, creating a welcoming and professional environment. This role is responsible for managing a wide range of operations, including answering and routing telephone calls, taking accurate messages and assisting with patient registration using two-patient identifiers. This position will ensure the waiting area remains clean and orderly, keep patients informed of delays and communicate effectively with clinical staff.
MINIMUM MANDATORY qualifications
Experience:
• One (1) year knowledge and use of Medical Terminology.
• Knowledge of HIPAA regulations.
• One (1) - three (3) years experience in a healthcare environment.

Education:
• High School Diploma or High School Equivalency Test (HSE).

Mandatory Knowledge, Skills, Abilities and Other Qualifications:
• Excellent customer service skills.
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office Suite programs.
• Strong interpersonal, oral and written communication skills.

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