Access Control Staff I-East of the River

Job description

Access Control
Job Title: Access Control
Location: Washington, DC
Organization: Unity Health Care
Employment Type: Full-Time
FLSA Status: Non-Exempt
Reports To: Access Control Manager
About Unity Health Care
Unity Health Care is committed to providing high-quality, compassionate, and accessible healthcare to the communities it serves. Our team works to create a welcoming, respectful, and safe environment where patients, visitors, and staff feel supported. Joining Unity Health Care means contributing to a mission-driven organization dedicated to improving the health and well-being of our community.
Position Summary
The Access Control team member serves as an ambassador for Unity Health Care, helping maintain a welcoming, safe, and secure environment for patients, visitors, and staff. Reporting to the Director of Facilities, Access Control & EVS, this role is responsible for monitoring entrances and exits, supporting building security, maintaining orderly traffic flow, and helping prevent disruptions at health centers.
The ideal candidate demonstrates strong customer service skills, professionalism, sound judgment, and the ability to respond calmly to challenging situations while promoting a positive experience for everyone entering our facilities.
Key Responsibilities
• Greet and monitor patients and visitors entering and exiting health centers, providing directions and assistance as needed.
• Maintain a visible presence at building entrances and conduct surveillance and inspections of interior and exterior areas, including restricted areas and parking lots.
• Monitor the flow of people throughout facilities and help maintain an orderly, safe environment.
• Open and close health centers according to established schedules and procedures.
• Observe and report suspicious behavior, safety concerns, and security incidents to designated staff or the appropriate authorities.
• Complete daily sign-in sheets, incident reports, and other required documentation.
• Respond to patient and visitor concerns courteously, referring complaints to the appropriate staff when necessary.
• Help de-escalate conflicts in accordance with organizational policies and procedures.
• Provide information regarding accessibility, restrooms, lost and found items, building policies, and other health center services.
• Keep entrances, hallways, stairways, railings, and other common areas clear of congestion and report potential hazards.
• Monitor compliance with building policies, including smoking restrictions and other facility guidelines.
• Inspect facilities before, during, and after events to identify safety or security concerns.
• Monitor fire and general safety compliance and report concerns to the appropriate facilities personnel.
• Collaborate with Environmental Services and other departments to address cleanliness, safety, and facility needs.
• Support emergency response procedures and assist with safety-related needs at assigned health centers.
• Perform other duties as assigned.

Minimum Qualifications
• High school diploma or equivalent.
• Previous customer service experience in a related field.
• Previous security-related experience preferred.
• Ability to read, understand, and follow written and verbal instructions.
• Strong interpersonal and communication skills, with the ability to interact professionally with employees, patients, visitors, and the general public.
• Ability to communicate building policies and procedures clearly and respectfully.
• Ability to remain calm and exercise sound judgment in stressful or potentially challenging situations.
• Ability to stand for extended periods, climb stairs, inspect facilities, lift objects, and respond appropriately to emergency situations.
• Availability to work day and evening shifts, with occasional weekend hours as needed.

Why Join Unity?
• Meaningful Impact: Help create a safe, welcoming, and supportive environment for patients, visitors, and healthcare professionals.
• Mission-Driven Work: Contribute to an organization dedicated to providing accessible healthcare to the community.
• Collaborative Environment: Work alongside facilities, Environmental Services, clinical teams, and other staff to support daily health center operations.
• Professional Growth: Gain valuable experience in healthcare operations, customer service, facility safety, and access control.
• Purposeful Service: Play an important role in ensuring that patients and visitors can access care in a safe and respectful environment.