Workplace Safety and Security Specialist

Job description

Benefits:
• Free Medical, Dental & Vision
• 13 Paid Holidays + PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• SEIU Union
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within

ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs a combination, but not necessarily all, of the following duties:
1. Workplace Safety and Security Operations
• Support daily workplace safety and security operations at assigned SJCH locations under the direction of the Associate Director of Workplace Safety and Security.
• Conduct scheduled site rounds, safety observations, and security assessments to identify hazards, vulnerabilities, protocol gaps, and opportunities for improvement.
• Observe physical security conditions, including access points, surveillance coverage, alarm systems, lighting, building perimeters, staffing coverage, and emergency equipment, and report concerns through established channels.
• Maintain a visible, professional, and supportive presence by walking corridors, monitoring common areas and building perimeters, and engaging respectfully with patients, visitors, employees, and contracted security personnel.
• Support consistent implementation of SJCH workplace safety, security, and emergency-response procedures.

2. Crisis Prevention and De-escalation Support
• Recognize signs of escalating or disruptive behavior and apply approved verbal de-escalation, crisis-prevention, trauma-informed, and early-intervention practices within the scope of training.
• Promote CPI Nonviolent Crisis Intervention principles, including care, welfare, safety and security, verbal de-escalation, crisis prevention, trauma-informed approaches, and supportive crisis intervention.
• Request assistance and escalate high-risk circumstances to the Director, site leadership, emergency responders, or law enforcement according to policy and incident conditions.
• Support workplace violence prevention education, awareness, and prevention activities as assigned.

3. Contracted Security Vendor Support
• Communicate operational expectations and observed concerns to contracted security personnel within assigned authority.
• Monitor assigned post coverage, attendance, conduct, customer service, training compliance, and service observations.
• Verify assigned vendor documentation, post coverage records, and training information and promptly elevate deficiencies to the Director.
• Support follow-up regarding vendor corrective actions and service expectations as directed.

4. Patient Experience and Concierge Security Services
• Support a patient-centered, concierge-style security approach by providing directions, assistance, reassurance, and professional customer service.
• Promote dignity, respect, compassion, and trauma-informed communication during interactions with patients, visitors, employees, vendors, and community members.
• Assist with conflicts, complaints, and challenging interactions through professional communication and collaborative problem-solving within the scope of the position.
• Help maintain safe and welcoming healthcare environments across assigned locations.

5. Incident Response, Documentation, and Compliance
• Respond to workplace safety and security incidents as assigned, help stabilize the environment, preserve relevant information, and support appropriate notification and follow-up.
• Accurately document incidents, observations, actions taken, witness information, and follow-up needs in required reports and systems within established timelines.
• Assist the Director with fact-finding, incident reviews, workplace violence prevention inquiries, corrective-action tracking, and trend identification while maintaining confidentiality.
• Support implementation of the Workplace Violence Prevention Plan and related policies, training, reporting, recordkeeping, and prevention activities.
• Participate in multidisciplinary response and follow-up activities as assigned.

6. Training, Emergency Preparedness, and Continuous Improvement
• Help coordinate workplace safety, security, de-escalation, workplace violence prevention, and emergency-preparedness training.
• Maintain rosters, completion records, certification documentation, assessment records, departmental logs, and training materials as assigned.
• Participate in drills, exercises, emergency response activities, after-action reviews, and improvement-plan follow-up.
• Collect and organize information for dashboards, monthly reports, audits, inspections, metrics, and leadership updates as directed.
• Support review and maintenance of security procedures, post orders, emergency plans, site assessment records, and departmental documentation.
• Collaborate with Facilities, clinic leadership, Human Resources, Risk Management, Compliance, Behavioral Health, Information Technology, and other departments on assigned safety and security matters.
• Maintain regular communication with the Director regarding incidents, risks, assigned priorities, corrective actions, and operational changes.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education :
• High school diploma or equivalent required.
• Associate’s degree in Criminal Justice, Public Safety, Healthcare Administration, Business Administration, or a related field preferred.
• An equivalent combination of education, training, and relevant experience may be considered.

Experience :
• Two (2) or more years of experience in security operations, public safety, healthcare security, facilities operations, emergency preparedness, behavioral health, social services, or another public-facing service environment preferred.
• Experience preparing incident reports, conducting site observations, supporting investigations, or coordinating contracted security services preferred.
• Experience in a healthcare, community health, Federally Qualified Health Center, behavioral health, or high-need service setting preferred.

Certifications and Training :
• CPI Nonviolent Crisis Intervention training preferred, or ability to complete assigned crisis-prevention and de-escalation training after hire.
• CPR and First Aid certification preferred, or ability to obtain as assigned.
• Mental Health First Aid Instructor Certification preferred or obtained within the first 60 to 90 days of onboarding.
• Trauma-Informed Care Certification preferred or obtained within the first 60 to 90 days of onboarding.

Additional Requirements:
• Ability to professionally engage with patients, visitors, employees, vendors, and contracted security personnel in routine and challenging situations.
• Working knowledge of workplace safety, physical security, incident response, access control, surveillance, de-escalation, and emergency preparedness principles.
• Ability to recognize hazards and escalating behavior, take appropriate action within training and authority, and promptly notify supervision.
• Strong written, verbal, interpersonal, and customer service skills, including the ability to prepare clear and objective incident documentation.
• Ability to maintain confidentiality, exercise discretion, and use sound judgment when handling sensitive matters.
• Ability to work independently, follow direction, manage competing priorities, and collaborate with cross-functional teams.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, SharePoint, and related software systems.
• Ability to travel between SJCH locations in Los Angeles, San Bernardino, and Riverside Counties and adjust work hours as operationally needed.
• Bilingual skills in English and Spanish preferred.
• Reliable transportation to travel within La County, Riverside County and the Inland Empire.