Work Based Learning Intern - IT

Job description

JOB SUMMARY
• Technical Support Intern is to assist with the maintenance of computer hardware and software systems. Intern will aid in resolving technical issues concerning client’s daily operation or software infrastructure. A Technical Support Intern will also support computer software integration by diagnosing and troubleshooting common problems.

JOB REQUIREMENTS
• Minimum Education
• Some College – associates or bachelor’s level program
• Minimum Work Experience
• No previous experience
• Required Licenses/Certifications
• Required Skills; Knowledge; and Abilities
• Written and oral communication skills
• Ability to use critical thinking skills to analyze and solve problems
• Ability to manage multiple deadlines and tasks
• Ability to work successfully in a team environment
• Occasional night; weekend; and holiday work
• Occasional off-campus and overnight travel for site visits and training
• Customer service or helpdesk experience helpful
• Familiar with Microsoft Office products including Excel; Word; and PowerPoint
• Perform minor maintenance and repair to Information Technology Services equipment
• Replace cartridges; paper and other consumables as needed on printers
• Provide troubleshooting solutions for computer or operating system issues that affect daily activities
• Install; monitor; and uninstall PCs/Printers/Scanners/Mobile/Peripherals/etc
• Hospital rounding
• Media support
• Work request
• Reporting
• Designated Driver
• Yes
• OSHA Category
• 3 - Low Risk