Ward Clerk

Job description

Overview
The Ward Clerk through communication, requisitioning, and management of supplies and equipment, compliments the activities of the nursing staff, patients, physicians, other hospital departments, and visitors. He/She performs general receptionist and clerical duties in order to facilitate efficient functioning of the Emergency Department.
Responsibilities
• Possesses great customer service skills.
• Answers the telephone identifying self and area within three rings.
• Understands and demonstrates concern for patient confidentiality.
• Keeps patient records organized.
• Posts result reports promptly.
• Notifies nursing staff of STAT orders.
• Relays messages accurately and timely.
• Uses the computer to enter orders.
• Notifies licensed personnel of abnormal or critical labs.
• Faxes and transcribes orders as needed.
• Demonstrates professionalism, sensitivity, and courtesy to patients, visitors, staff, and physicians.
• Comes to work when scheduled and is flexible to work as needed.
• Adjusts to changing situations and work assignments.
• Always appears neat and well groomed.
• Demonstrates proper utilization of supplies and equipment.
• Keeps desk area neat and orderly.
• Transcribes physician orders accurately and enters correct orders into the computer.
• Assures discharge records are completed before sending to Medical Records.
• Computes patient charges each shift.
• Orders stock supplies and accurately keeps stock organized and accessible.
• Assists Charge Nurse to schedule rooms appropriately.
• Writes legibly and spells accurately.
• Demonstrates knowledge of medical terminology and abbreviations.
• Attends all required safety training programs and can describe responsibilities related to general safety, department/service safety, and specific job-related hazards.
• Follows the hospital exposure control plans for bloodborne and airborne pathogens.
• Ensures a safe environment and notifies Central Sterile when isolation carts are to be used.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Promotes effective working relationships and works effectively as part of a department team to facilitate the department’s ability to meet its goals and objectives.

Qualifications
Minimum Education:
• High school Diploma or equivalent GED
• Vocational or AS in Secretarial type positions (preferred)

Minimum Work Experience:
2 years experience (preferred)
Required Skills, Knowledge, and Abilities:
• Ability to communicate effectively and document information accurately.
• Ability to deal efficiently and effectively with a wide variety of individuals.
• Knowledge of basic medical terminology preferred.
• Basic computer knowledge is preferred.
• Hospital clerical background is preferred.
• Ability to requisition supplies is preferred.