Vice President IT Infrastructure & Operations

Job description

Location:
Geisinger Office Building I (GOB I)
Shift:
Days (United States of America)
Scheduled Weekly Hours:
40
Worker Type:
Regular
Exemption Status:
Yes
Job Summary:
The Vice President, Infrastructure & Operations is a senior technology executive responsible for the strategic leadership, operational excellence, and continuous improvement of enterprise infrastructure and technology operations. This role oversees the design, delivery, security, availability, and performance of critical IT services supporting clinical, business, and customer-facing operations.
The VP of Infrastructure & Operations leads teams responsible for Compute, Storage, Network & Telecommunications, End User Services (EUS), Video Operations, Security Operations, Service Desk, and IT Service Management (ITSM). The position partners closely with executive leadership, business stakeholders, cybersecurity, applications, and digital teams to ensure reliable, secure, scalable, and cost-effective technology services.
Job Duties:
Strategic Leadership
• Develop and execute a multi-year Infrastructure & Operations strategy aligned with organizational objectives.
• Establish technology roadmaps for compute, storage, network, telecommunications, collaboration, and end-user technologies.
• Lead modernization initiatives, cloud adoption strategies, automation programs, and operational transformation efforts.
• Build and maintain strong partnerships with business leaders, clinical stakeholders, and technology teams.

Infrastructure Operations
• Provide executive leadership for:
• Compute Platforms (physical, virtual, and cloud)
• Enterprise Storage
• Data Centers
• Backup and Recovery Services
• Infrastructure Automation
• Enterprise Monitoring and Operations Centers
• Ensure high availability, resiliency, scalability, and performance of enterprise infrastructure services.

Network & Telecommunications
• Oversee enterprise networking, telecommunications, wireless infrastructure, voice communications, and network operations.
• Ensure reliable connectivity across all facilities, remote locations, and cloud environments.
• Lead network modernization and telecommunications optimization initiatives.

End User Services (EUS)
• Direct enterprise desktop engineering, endpoint management, device lifecycle management, mobility, collaboration tools, and field support services.
• Drive improvements in employee experience, productivity, and customer satisfaction.
• Establish proactive support models and operational excellence standards.

Video Operations & Collaboration Services
• Lead enterprise audio/visual technologies, conferencing platforms, telehealth video capabilities, collaboration solutions, and digital workplace technologies.
• Ensure seamless delivery of video-enabled business and clinical services.

Service Desk Leadership
• Lead enterprise Service Desk operations, ensuring exceptional customer service and rapid issue resolution.
• Establish and monitor service level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics.
• Drive continuous improvement in support processes and service delivery.

IT Service Management (ITSM)
• Provide executive sponsorship and governance for ITSM processes, including:
• Incident Management
• Problem Management
• Change Management
• Request Fulfillment
• Asset & Configuration Management
• Knowledge Management
• Service Portfolio Management
• Ensure ITSM practices align with ITIL and industry best practices.
• Leverage ServiceNow and related platforms to automate workflows and improve operational efficiency.

Financial & Vendor Management
• Develop and manage multi-million-dollar operating and capital budgets.
• Drive financial stewardship, cost optimization, and technology investment planning.
• Lead strategic vendor relationships, contract negotiations, and service provider management.
• Identify opportunities for automation, consolidation, and operational efficiencies.

Leadership & Talent Development
• Build and lead high-performing infrastructure and operations teams.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Develop succession plans and leadership pipelines for critical operational functions.
• Promote operational discipline, reliability engineering, and service excellence.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details:
Education:
Bachelor's Degree-Technology Related Degree (Required), Master's Degree-Related Field of Study (Preferred)
Experience:
Minimum of 15 years-Progressive management leadership experience (Required)
Certification(s) and License(s):
Skills:
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.