Unit Clerical Assistant - Acute Care (PT, Days)

Job description

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. You’ll perform receptionist and clerical responsibilities for an assigned unit while delivering exceptional customer service to patients, families, visitors, and health care team members. You’ll help maintain a welcoming, organized, and secure environment while supporting efficient unit operations.
The part-time schedule consists of a variety of 8-hour shifts, including 7:00 AM–3:00 PM and 3:00 PM–11:00 PM. Weekend and holiday availability is required.
• Serves as a receptionist for patients, families, visitors, and health care team members, providing information and delivering messages accurately
• Answers patient calls promptly and notifies the appropriate clinician of patient needs
• Greets visitors courteously, provides visitor identification, and supports compliance with visitation guidelines
• Maintains visitor, waiting, and rest areas and reports concerns to the appropriate supervisor or security personnel
• Assists families and visitors with information about available services and local resources, as appropriate
• Maintains unit supplies, equipment, forms, records, and downtime orders in an organized manner
• Generates unit-based reports and coordinates unit and departmental meetings
• Enters, audits, and reconciles daily charges and follows up on discrepancies
• Notifies providers of patient arrivals and discharges within established time frames
• Maintains unit communication devices and posts patient assignments according to unit standards
• Responds appropriately during emergent situations by notifying personnel and preparing necessary charts, supplies, and equipment
• Participates in unit meetings, quality-improvement activities, professional development, and special projects
• High school diploma or equivalent required
• One year of secretarial or administrative coordinator experience in a hospital or physician office required

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.