UMH Sparrow Health System - Customer Service Rep

Job description

Job Opportunity
Job ID: 52467
Positions Location: East Lansing, MI Job Description General Purpose of Job: To
Description:
Positions Location: East Lansing, MI
Job Description
General Purpose of Job:
To provide enhanced customer service to our patients by providing balance information. Motivating our customers to pay self-pay balances while promoting patient satisfaction.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
• Responds to patient inquiries received regarding Sparrow Health System hospital and professional self-pay account balances.
• Researches balances, refunds, payments, denials and adjustments as requested.
• Updates demographic and insurance information for claims submission with corrected information received through EPIC. Completes adjustment transactions as necessary.
• Establishes payment plans according to Sparrow Policy. Mail itemized statements to patients upon request. Researches and screens both clinical and billing disputes and tracks accounts to resolution.
• Accepts payments and processes refunds for patients in Epic and through RePay computerized program.
• Completes limited insurance verification in available electronic eligibility verification systems.
• Assists patients with application process for Medicaid, Charity Care, Crime Victims and Auto Assigned Claims.
• Assists with training of new team members as necessary.

Job Requirements
General Requirements • None
Work Experience • Minimum one (1) year experience Hospital or Professional billing, insurance or collections in a healthcare setting.
Education • High school diploma or completion of GED requirements.
Specialized Knowledge and Skills • Good written and verbal communication skills. • Strong interpersonal skills. • Ability to explain billing and motivate patients to pay self-pay balances while promoting patient satisfaction. • Occasional contact with disturbed and/or argumentative patients and families. • Demonstrates ability to use a keyboard to perform the essential duties of the job. • Must possess strong analytical thinking and customer service skills. Testing will be used to identify strongest candidates.
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
LI-MA1
Job Family
Administrative/Clerical
Requirements:
Shift Days
Degree Type / Education Level High School / GED
Status Full-time
Facility Sparrow Hospital
Experience Level New Grad